Paired
1 - 10 employees
🤝 B2B
🎯 Recruiter
👥 HR Tech
B2B • Recruitment • HR Tech
Paired is a strategic talent recruitment company that specializes in connecting businesses with top-tier overseas talent. They streamline the hiring process by recruiting, vetting, and presenting the best candidates for a variety of roles, allowing companies to save significantly on payroll costs. Paired focuses on placing talented individuals in various positions ranging from administrative assistants to executive roles, across diverse fields such as marketing, engineering, and sales. With a commitment to quality and cost-effectiveness, Paired offers a risk-free placement service that guarantees client satisfaction, thereby facilitating global workforce integration for its clients.
Head of Customer Support
Job not on LinkedIn
🕒 6 days ago
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Paired
1 - 10 employees
🤝 B2B
🎯 Recruiter
👥 HR Tech
B2B • Recruitment • HR Tech
Paired is a strategic talent recruitment company that specializes in connecting businesses with top-tier overseas talent. They streamline the hiring process by recruiting, vetting, and presenting the best candidates for a variety of roles, allowing companies to save significantly on payroll costs. Paired focuses on placing talented individuals in various positions ranging from administrative assistants to executive roles, across diverse fields such as marketing, engineering, and sales. With a commitment to quality and cost-effectiveness, Paired offers a risk-free placement service that guarantees client satisfaction, thereby facilitating global workforce integration for its clients.
📋 Description
• Own and improve support KPIs including CSAT, response time, resolution time, refunds, chargebacks, and ticket backlog • Lead, coach, and manage remote customer support agents • Build SOPs, QA systems, macros, workflows, and knowledge bases • Improve automation, AI chatbot flows, self-service systems, and support efficiency • Reduce refunds, chargebacks, and repetitive customer complaints • Deliver actionable customer insights and weekly CX reports to leadership • Collaborate with operations, marketing, and product teams to improve customer experience
🎯 Requirements
• 5+ years of experience in customer support, CX, or customer operations • Experience managing remote support teams • Strong DTC/eCommerce background • Experience with Shopify and support platforms such as Gorgias, Zendesk, or Intercom • Strong understanding of KPIs, SOPs, QA systems, refunds, chargebacks, and shipping-related issues • Excellent written English and strong operational mindset
🏖️ Benefits
• Competitive Salary in USD • Work From Anywhere
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