Legal Intake Manager – Law Firm Experience Required

Job not on LinkedIn

🔥 0 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍💼 Attorney / Lawyer

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Paired

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🎯 Recruiter

👥 HR Tech

Consulting • Recruitment • HR Tech

Paired is a strategic talent recruitment company that specializes in connecting businesses with top-tier overseas talent. They streamline the hiring process by recruiting, vetting, and presenting the best candidates for a variety of roles, allowing companies to save significantly on payroll costs. Paired focuses on placing talented individuals in various positions ranging from administrative assistants to executive roles, across diverse fields such as marketing, engineering, and sales. With a commitment to quality and cost-effectiveness, Paired offers a risk-free placement service that guarantees client satisfaction, thereby facilitating global workforce integration for its clients.

📋 Description

• Lead, coach, and support a remote team of legal intake specialists. • Assist with hiring, onboarding, training, scheduling, and performance management. • Oversee the screening and qualification of prospective clients across multiple legal practice areas. • Ensure time-sensitive and high-priority inquiries are identified and escalated promptly. • Monitor incoming leads from phone calls, web forms, chat, and other channels to ensure fast and consistent follow-up. • Track the intake pipeline and ensure leads are properly documented, nurtured, and moved through each stage. • Review recorded calls, emails, and client communications to maintain high standards of empathy, accuracy, professionalism, and compliance. • Monitor key performance indicators, including conversion rates, response times, follow-up activity, lead quality, and cost per lead. • Prepare and present weekly performance reports and actionable recommendations to leadership. • Manage and optimize workflows, automations, templates, and user processes within Lawmatics. • Personally handle complex inquiries, escalations, high-value opportunities, and sensitive customer service matters. • Collaborate with leadership, attorneys, marketing, and operations teams to improve client acquisition and onboarding processes. • Identify gaps in the intake process and implement strategies to improve efficiency and conversion.

🎯 Requirements

• At least 2–3 years of experience managing an intake or sales team within a law firm. • Proven experience leading, training, and motivating remote team members. • Strong understanding of legal intake, lead qualification, client onboarding, and consultation scheduling. • Experience handling intake for family law, criminal defense, immigration, or other consumer-facing legal practice areas is strongly preferred. • Hands-on experience with Lawmatics is highly preferred. • Experience using Clio Manage, VoIP phone systems, Slack, Zoom, and Google Workspace. • Strong analytical skills and confidence working with conversion metrics, response-time data, and performance reports. • Excellent communication, active listening, conflict-resolution, and customer-service skills. • High emotional intelligence and the ability to communicate with prospective clients during stressful or sensitive situations. • Exceptional attention to detail, organization, and follow-through. • Ability to work independently in a fast-paced, fully remote environment. • Professional fluency in English. • Bilingual English and Spanish communication skills are a plus.

🏖️ Benefits

• Competitive salary (USD) • Work From Home • Flexible hours