Legal Intake, Client Communications Specialist

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🔥 1 hour ago

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NeoWork

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🏢 Enterprise

👥 HR Tech

B2B • Enterprise • HR Tech

NeoWork is a global staffing and operations partner that helps businesses scale quickly and efficiently. They provide a range of services including customer experience transformation, virtual assistants, AI training, MVP solutions, and both creative and technical services. NeoWork's offerings are designed to enhance operational capabilities and drive revenue and retention for client businesses. They offer managed services including quality assurance, workforce management, and dedicated reporting, thereby functioning as an extension of a company’s team. NeoWork tailors its competitive pricing to meet the unique needs of its clients, providing highly trained and experienced staff ready to deploy at startup speed.

📋 Description

• Handle inbound calls from new leads, referrals, and active clients • Conduct outbound follow-ups via phone, SMS, and email (daily for up to 14 days) • Qualify personal injury and mass tort cases based on defined criteria • Guide qualified callers through next steps and secure completed intake and signed engagement • Coordinate and confirm e-signatures and required documentation • Warm transfer qualified cases to attorneys or intake managers • Provide status updates to clients and respond to inquiries professionally • Escalate urgent situations related to injuries, medical needs, or legal deadlines • Maintain accurate and detailed case notes in FileVine or CRM systems • Support surge intake needs during mass tort campaigns

🎯 Requirements

• Strong spoken English and clear, professional written communication • Prior experience in legal intake, personal injury, mass tort, healthcare intake, insurance claims, or regulated contact centers • Comfort with consultative and persuasive conversations, including closing for next steps or signatures • Ability to handle distressed or urgent callers with emotional control and empathy • High attention to detail and strict adherence to intake scripts and qualification criteria • Experience working with CRM systems, legal case management tools, or similar platforms • Ability to perform well in a fast-paced, high-volume environment

🏖️ Benefits

• We offer health insurance for contractors • Holiday Extra Pay • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. • This is a 100% home-based position • We prioritize the mental health of our team members and offer mental health days to support their well-being. • In addition to the base salary, performance-based incentives are provided. • There is an annual review and appraisal process in place. • There are ample opportunities for professional growth and advancement within the company.