Customer Service Specialist – Portuguese, German, English

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🕒 March 13

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PAJ

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1 - 10 employees

PAJ est un collectif de jeunes consultants et chercheurs regroupés autour d'un intérêt commun pour le travail, sa réalité, ses évolutions et les enjeux qu'il soulève.

📋 Description

• Be the first point of contact and reach out to customers when a tracker triggers an alarm, always acting with calmness, empathy, and clarity. • Handle inquiries via phone, chat, or email, providing practical, customer-focused solutions. • Accurately record and document each interaction, ensuring information is complete for the next agent.

🎯 Requirements

• Fluency in German and Portuguese, with professional communication skills in English. • Empathetic, clear, and positive communication style. • Team player mindset and willingness to collaborate with international colleagues. • Ability to remain calm and professional in high-pressure situations. • Commitment to delivering high-quality service, both verbally and in writing.

🏖️ Benefits

• Collaborative environment: we work as a team and support one another, especially during challenging moments. • Growth and clarity: well-defined processes, continuous feedback, and real opportunities for development. • Modern tools: training, support, and technology to help you perform at your best.