Collections Specialist

Job not on LinkedIn

🔥 6 minutes ago

🇵🇭 Philippines – Remote

💵 ₱440k - ₱660k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Palmetto

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

💸 Finance

Energy • Finance

Palmetto is a company that offers comprehensive solar energy solutions for residential properties. It provides various solar services including design, financing, installation, maintenance, and energy system management. Palmetto aims to make clean energy accessible with its solar feasibility modeling platform and offers flexible payment options like solar lease, purchase, and subscription plans. The company prides itself on exceptional customer service and social impact, helping homeowners to manage their energy consumption efficiently while reducing their environmental footprint.

📋 Description

• Manage a portfolio of past-due accounts • Conduct outbound collection calls, emails, and texts • Negotiate payment arrangements and resolve delinquent accounts according to company policy and applicable regulations • Make approximately 100 outbound collection calls per day • Document call outcomes, payment commitments, and account notes in the CRM • De-escalate and professionally handle frustrated, upset, or difficult customers • Educate customers on account status, balances, and available payment options • Meet or exceed daily, weekly, and monthly call-volume and collection targets • Follow applicable federal, state, and company collection laws and guidelines, including FDCPA where applicable • Identify accounts requiring supervisor escalation or alternate resolution • Maintain a professional, courteous, and customer-focused approach

🎯 Requirements

• High school diploma or equivalent required; some college coursework preferred • Prior experience in collections, call center, or customer service roles required • Fluent in English, both verbal and written • Clear and professional phone communication skills • Strong negotiation and conflict-resolution skills • Ability to remain calm, patient, and solution-oriented with escalated or difficult customers • Comfortable working in a high-volume, fast-paced call environment • Basic computer proficiency, including data entry and navigating CRM or collections software • Strong attention to detail and accurate record-keeping • Positive attitude, reliability, and a genuine customer-first mindset • Ability to work independently and as part of a team • Excellent organizational and time management skills • Background check required • Knowledge of construction or solar industry preferred • Bilingual abilities a plus (English and Spanish) • Familiarity with collections-related regulations and compliance requirements • Previous experience with outbound dialer systems

🏖️ Benefits

• Unlimited PTO • Medical coverage • Dental coverage • Vision coverage • Paid parental leave • Retirement plans • Promote-from-within culture • Talent development and career growth opportunities • Purpose-driven work • Flexible work-life balance