Customer Success Manager – Unit 42

🔥 1 hour ago

🇦🇪 United Arab Emirates (UAE) – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Own customer onboarding, adoption, satisfaction, and advocacy across a portfolio of customers • Provide high-touch customer outreach immediately after closing and shepherd customers through onboarding • Drive timely adoption and ensure customers maximize return on investment • Ensure measurable customer satisfaction • Inform customers of refresh needs and options • Identify upsell and renewal opportunities and grow revenue • Facilitate portfolio renewals • Develop trusted-advisor relationships with customer stakeholders, executive sponsors, and partners • Serve as the first line of defense for customer support requests and coordinate timely resolutions with consulting teams • Maintain ongoing communication about Unit 42 messaging, offerings, updates, events, and contacts • Map customer business challenges and objectives to services and business benefits • Advocate for customers in service and product roadmap improvements • Partner with Sales and Consulting teams to develop and apply processes • Manage CSAT, renewal rate, upsell/cross-sell lead identification, referenceability, renewal likelihood, adoption, consumption, and engagement metrics • Capture and nurture CISO relationships to influence recurring strategic spend • Support implementation of new solutions, transitions from old to new solutions, integrations, and critical issue resolution

🎯 Requirements

• Experienced SaaS sales or customer success professional • Experience building out new programs and initiatives preferred • Strong consulting and project management skills • Proven results working as a trusted advisor to drive business value for customers • Ability to interact with client teams at various technical and non-technical levels • Proven track record managing customer escalations, balancing expectations, and negotiating successful resolutions • Highly data-driven and committed to following process • Ability to drive and track a consistent engagement process across a customer portfolio • Team player with high integrity • Desire to work cross-functionally with Sales, Operations, and Consulting teams • Previous experience with a cybersecurity or enterprise software company preferred • Ability to multitask in a fast-paced environment • Knowledge of current customer success techniques and technologies preferred • Willingness to work nights and weekends as needed • Tableau a plus • Flexibility for travel

🏖️ Benefits

• Reasonable accommodations for qualified individuals with a disability • Immigration sponsorship eligible