Client Services Project Lawyer

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🕒 3 days ago

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Logo of Paradigm Information Services, Inc.

Paradigm Information Services, Inc.

51 - 200 employees

Founded 1993

🤝 B2B

🎯 Recruiter

B2B • Recruitment • Technology

Paradigm Information Services, Inc. is an established, certified women-owned staffing firm that specializes in providing staffing solutions for companies in the tech sector. The company identifies and places top talent including content developers, creative designers, engineers, project managers, marketers, and support staff in various technical industries such as microelectronics, legal services, medical devices, information technology, and hardware and software services. Paradigm prides itself on building lasting relationships with both clients and consultants, ensuring ongoing satisfaction and successful placements. Their commitment extends to promoting diversity, equity, and inclusion in the tech community through partnerships and community events.

📋 Description

• Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence • Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required. • Work effectively in a highly collaborative environment with a variety of business partners • Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project • Assist the supervisor or PM in resolving any issues that might arise • Monitor the overall health of the case by identifying any errors and creating solutions for resolution

🎯 Requirements

• JD from an accredited US law school or foreign law degree and LLM is required • Experience in areas such as fraud analysis, compliance analysis, conflict resolution, education, hospitality, or other transferable professional backgrounds • Strong customer service skills, including empathy, phone etiquette, and complaint de-escalation • Flexible and customer service focused • Clear and professional verbal and written communication skills • Ability to communicate complex ideas to diverse audiences clearly • Ability to handle changing or competing priorities to support business needs • Excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required • Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook.

🏖️ Benefits

• Paradigm offers medical, dental, vision, life, 401K, PTO, and sick days.

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