Customer Success Manager, French Speaker

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Parent Cloud

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Parent Cloud is a childcare management solution designed to streamline communication and administration in childcare centers. This platform offers secure and efficient management of tasks such as communication, planning, billing, and data protection, making it easier for childcare providers to focus on caregiving rather than paperwork. By centralizing tasks, it enhances efficiency for educators, staff, and parents, providing real-time messaging, newsfeeds, and reporting capabilities. Parent Cloud is fully GDPR compliant, supports multiple languages, and operates seamlessly across various digital platforms including browsers and mobile devices. It aims to transform the childcare management landscape by bridging communication gaps and improving operational workflows for daycare centers globally.

📋 Description

• Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French • Lead onboarding and training sessions for new clients using the Parent™ system • Proactively engage with clients to drive customer success and satisfaction • Monitor account health, usage, and engagement to identify improvement and growth opportunities • Provide daily chat support and respond to employee or customer inquiries • Address client inquiries and coordinate with technical, product, and sales teams to resolve issues • Maintain accurate and up-to-date account information in the CRM • Share client feedback, resolve issues, test and open support tickets, and follow up with development teams • Support renewal and retention efforts through strong client relationships

🎯 Requirements

• Bachelor’s degree or equivalent experience in Account Management, Customer Success, or a related field • 2–4 years of experience in account management or client relationship roles • Experience preferably in SaaS or technology-based companies • Proven experience with ticketing systems and live chat support • Fluent in French and English, spoken and written • Strong communication, organization, and problem-solving skills • Proactive, customer-focused mindset • Ability to manage multiple priorities