Investigator Payments Lead – Senior Associate

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Logo of Parexel

Parexel

10,000+ employees

Founded 1983

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Venture Round on 1990-01

Consulting • Healthcare • Logistics

Parexel is one of the world's largest clinical research organizations (CROs), providing comprehensive services for the clinical development process from Phase I to IV. The company specializes in portfolio management, clinical trial management, regulatory strategy, market access, and lifecycle management for biopharmaceuticals. Parexel aims to speed life-changing medicines to market by leveraging its clinical, regulatory, and therapeutic expertise. With a global team of over 21,000 professionals, Parexel works to integrate patient insights and innovative trial designs to develop treatments across therapeutic areas such as oncology, neuroscience, rare diseases, and more. It focuses on delivering patient-centric and efficient clinical trials.

📋 Description

• Manage the full lifecycle of clinical site payment administration, including protocol schedules of activities, per subject costs, payment triggers, database build activities, startup payments, EDC-driven visit payments, and invoiceable items • Lead planning of payment activities to ensure systems are configured appropriately and startup milestone payments are delivered on time • Assess EDC design and data collection processes for accurate mapping to budget structures and timely payment triggering • Troubleshoot payment failures and drive resolution activities to minimize delays in site payments • Review and guide configuration of site contracts and budgets within payment systems • Oversee vendors’ adherence to investigator payment processes and standards, including payment approvals, invoice management, and query resolution • Triage complex technology and process issues involving site relationships, budgets, contracts, regulatory requirements, languages, taxes, currencies, and related interdependencies • Review study payment performance, identify root causes, and implement corrective actions • Ensure purchase orders are active and adequate funding is available for timely payment transfers • Support study-specific investigator payment audits when required • Resolve site- and study-level payment escalations • Ensure contracts, work orders, and funding support execution of site payments • Collaborate with internal stakeholders and external partners across clinical operations, business technology, legal, finance, tax, and other functions

🎯 Requirements

• Bachelor’s degree or equivalent relevant professional experience • 2+ years of experience in clinical contracts and budget administration, accounting, finance, clinical project management, clinical operations, or a related field • Knowledge of clinical operations, clinical protocols, and site budgets • Understanding of clinical site and vendor budgets and payment terms • Experience in clinical research, clinical operations, finance, accounting, contracts administration, or another regulated environment • Strong project coordination, problem-solving, stakeholder management, interpersonal, organizational, and administrative skills • Ability to collaborate across functional teams, cultures, and locations while managing competing priorities • Comfort working with payment systems, EDC data, contracts, budgets, and process-driven workflows • Demonstrated ability to work effectively with clinical operations, business technology, legal, finance, tax, and other functional teams • Ability to complete assignments, tasks, and projects with minimal supervision and make informed recommendations • Ability to work independently in a collaborative, team-oriented environment • Preferred: experience with EDC data and systems • Preferred: experience with industry payment processing software and business requirements • Preferred: experience with a CRO or sponsor • Preferred: knowledge of local tax and payment regulations • Preferred: experience supporting cross-border financial transactions

🏖️ Benefits

• Comprehensive benefits package including medical care plan and risk insurances • Additional benefit offerings in accordance with the terms of applicable plans • Flexible working • Growth opportunities • Space to do your best work

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