Client Solutions Manager

🔥 13 minutes ago

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Parloa

WebsiteLinkedInAll Job Openings

201 - 500 employees

💰 Series B on 2024-04

Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.

📋 Description

• Build and maintain a healthy services pipeline in partnership with enterprise sales teams • Lead commercial conversations for all PS engagements - from initial scoping through commercial close • Maintain rigorous forecast hygiene; own your number and call it accurately • Coach internal stakeholders on PS sales motion, deal structure, and timeline expectations • Run structured and AI-powered discovery to surface customer motivations, desired business outcomes, and platform integration requirements • Translate discovery into compelling services proposals that quantify value: expected containment improvement, time-to-value, effort, and risk • Write Statements of Work (SOWs) that are precisely scoped, commercially sound, and set delivery teams up for execution • Navigate complex enterprise legal and procurement processes with confidence • Build trusted relationships with CX, IT, and Operations leaders at enterprise accounts • Lead executive business reviews and steering committee sessions that connect delivery progress to customer KPIs • Ensure seamless knowledge transfer from pre-sales into Parloa's PRISM delivery methodology • Own CSAT outcomes; proactively surface risks before they become escalations • Engage Parloa's partner ecosystem as an extension of the delivery team

🎯 Requirements

• 5+ years selling or scoping professional services - within an AI-native or enterprise software company, strategic consulting firm, or large-scale systems integrator • Proven track record writing SOWs and navigating enterprise procurement: MSAs, DPAs, multi-stakeholder legal review, and commercial negotiations • Comfortable building relationships at the C-suite and VP level and being recognized as a trusted advisor, not just a vendor contact • Commercially sharp: you understand services margin, attach rates, and how delivery quality drives software expansion • Fluent in enterprise software deployment patterns; you know what a phased rollout looks like, what makes an integration complex, and how to scope accordingly • Strong communicator in writing and in the room; able to move between technical detail and executive narrative without losing either audience • Self-directed and energized by ambiguity; you build the playbook while running the plays • Comfortable operating in a fast-moving, high-growth environment where priorities shift and you're expected to adapt without losing momentum • Willing to travel up to 50%.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible working arrangements • Professional development