Strategic Engagement Manager

Job not on LinkedIn

November 18

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $150k - $240k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Parloa

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Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.

201 - 500 employees

💰 Series B on 2024-04

📋 Description

• Lead Parloa’s most strategic enterprise relationships, owning success plans, KPIs, and measurable business outcomes from day one. • Translate executive-level AI and CX ambitions into enterprise-wide impact across multiple business units and geographies. • Orchestrate implementation and delivery excellence – managing timelines, dependencies, and cross-functional execution for smooth, on-time, high-impact go-lives. • Build and sustain deep, trust-based partnerships with senior stakeholders, evolving Parloa’s position from solution provider to long-term strategic ally. • Quantify and communicate value through data-driven storytelling, executive business reviews, and success narratives that make impact visible, credible, and repeatable. • Identify and capture expansion opportunities by leveraging demonstrated success to scale adoption across regions, functions, and use cases. • Represent Parloa’s leadership in Agentic AI, customer experience transformation, and enterprise innovation.

🎯 Requirements

• 8+ years of experience in enterprise software, consulting, or customer success – managing large, strategic accounts and driving measurable business outcomes. • A proven track record of translating executive vision into commercial value and designing scalable success strategies that unite people, process, and technology. • End-to-end ownership mindset – decisive under ambiguity, accountable for results, and skilled at aligning cross-functional teams around a shared vision. • Board-level presence – able to influence senior stakeholders, lead strategic discussions, and articulate business impact through clear, data-backed narratives. • Strong grasp of AI, automation, and enterprise integration, with the ability to translate technical possibilities into tangible customer value. • A builder’s mindset – structured, proactive, collaborative, and able to elevate teams through clarity, rigor, and positive leadership. • Advanced education (MBA or Master’s in Business, Engineering, or related field) is a plus; coursework in AI, Cloud, or Data is beneficial but not required.

🏖️ Benefits

• Competitive compensation and equity package • Flexible working hours, unlimited PTO, and travel opportunities. • Access to a training and development budget for continuous professional growth. • ClassPass membership, Nilo Health, Health insurance, weekly sponsored office lunches. • Regular team events, game nights, and other social activities.