Technical Support Agent

🕒 March 25

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PAR Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🏢 Enterprise

☁️ SaaS

Hospitality • Enterprise • SaaS

PAR Technology is a company that provides a comprehensive suite of technology solutions aimed at the restaurant and hospitality industries. Their offerings include point of sale (POS) systems, digital ordering platforms, payment services, and customer loyalty solutions. PAR Technology aims to streamline restaurant operations through cloud-based technologies that improve speed of service, reduce wait times, and enhance the overall guest experience. They cater to various settings such as quick service, fast-casual, cinemas, casinos, theme parks, hospitality establishments, and convenience stores. By integrating various processes from front of house to back of house, PAR Technology supports a unified commerce experience for enterprises and businesses aspiring for growth.

📋 Description

• Provide first-level support for POS hardware/software and PAR products • Resolve operational and technical issues quickly and efficiently • Log and manage incidents using our service management tools • Follow escalation workflows and contribute to our knowledge base • Deliver exceptional service that fosters total customer satisfaction • Complete administrative support tasks related to customer service • Analyze issues and apply sound judgment to determine resolutions • Collaborate with internal teams and third-party engineers as needed

🎯 Requirements

• 1+ year of Customer Service experience (Helpdesk experience preferred) • Background in restaurant or call center environments • Strong problem-solving and communication skills • Solid typing skills and working knowledge of Windows OS • Reliable broadband/fiber internet and access to a backup work location • Networking experience a plus • AAS in electronics tech or computer science a plus • A+ or Microsoft certifications a plus

🏖️ Benefits

• Equal employment opportunities (EEO) • Reasonable accommodations for individuals with disabilities