PartnerOne
201 - 500 employees
🏢 Enterprise
☁️ SaaS
💳 Fintech
Enterprise • SaaS • Fintech
PartnerOne is one of the fastest growing software groups in the world, providing solutions that enhance the operational efficiency of the largest enterprises globally. The company specializes in acquiring software firms and investing in their development to create more robust, effective, and agile software solutions. PartnerOne is trusted by 80% of the world's largest companies, including the top US and European banks, defense contractors, and media conglomerates, focusing on delivering unparalleled customer support and innovative technologies.
Support Analyst
Job not on LinkedIn
🔥 0 minutes ago
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PartnerOne
201 - 500 employees
🏢 Enterprise
☁️ SaaS
💳 Fintech
Enterprise • SaaS • Fintech
PartnerOne is one of the fastest growing software groups in the world, providing solutions that enhance the operational efficiency of the largest enterprises globally. The company specializes in acquiring software firms and investing in their development to create more robust, effective, and agile software solutions. PartnerOne is trusted by 80% of the world's largest companies, including the top US and European banks, defense contractors, and media conglomerates, focusing on delivering unparalleled customer support and innovative technologies.
📋 Description
• Provide customer support for loan origination system inquiries • Communicate effectively with customers and resolve issues • Log customer interactions in the ticketing system • Collaborate with teams to escalate and resolve complex issues
🎯 Requirements
• Act as the first point of contact for customer support inquiries • Communicate clearly and professionally with customers in a customer-facing role • Troubleshoot, diagnose, and resolve issues within agreed service levels • Log, track, and manage tickets using the ticketing system • Escalate issues to relevant teams when required and follow up to closure • Maintain accurate documentation of issues and resolutions • Adhere strictly to company policies, procedures, and compliance standards • Handle multiple tasks simultaneously while prioritizing critical issues
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