CX Associate

Job not on LinkedIn

🔥 1 minute ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Associate

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Passport

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

📦 Logistics

🛍️ eCommerce

📋 Compliance

Logistics • eCommerce • Compliance

Passport is a global cross-border commerce enablement company that helps direct-to-consumer and ecommerce brands scale internationally. It provides end-to-end internationalization services including cross-border and DDP shipping to 180+ countries, in-country enablement (importer of record, local fulfillment), marketplace management, seller-of-record tax compliance, duty drawback recovery, and integrations with 3PLs and ecommerce platforms. Passport combines shipping, compliance, and localized storefront/fulfillment solutions to simplify and accelerate global expansion for B2B customers.

📋 Description

• Provide empathetic support to customers with tracking-related inquiries via email and chat • Track and trace customer shipments across international borders • Resolve shipping concerns using established SOPs while exercising judgment for unique situations • Research tracking issues and provide accurate updates • Handle high ticket volumes while maintaining quality interactions, averaging 175 tickets per week and up to 250 tickets per week during peak season • Collaborate with internal teams when escalation is needed for complex issues • Meet CSAT goals and maintain quick response times • Adapt to evolving processes in a fast-paced startup environment • Identify recurring issues and contribute feedback to improve procedures

🎯 Requirements

• 1+ years of experience in customer-facing roles (customer support at a startup or high-growth company is ideal) • Clear and warm written and verbal English communication • Ability to follow procedures while knowing when to think outside the box • Patience with frustrated customers waiting for their packages • Ability to work efficiently without sacrificing the personal touch • Comfort with technology and ability to quickly navigate multiple systems • Ability to thrive in environments where processes are evolving • Eagerness to learn and grow within a supportive team