Customer Success Engineer

🕒 Yesterday

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $70k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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Pathify

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

📚 Education

☁️ SaaS

🤝 B2B

💰 $25M Private Equity Round - Pathify on 2025-02

Education • SaaS • B2B

Pathify is a Campus Experience Platform (CXP) that provides a unified, system-agnostic digital hub for higher education institutions. It connects prospects, students, alumni, faculty, staff and parents, centralizing campus systems, resources and communities into a single web and mobile experience. Pathify’s SaaS solutions — including portals for prospects, communities, alumni, a digital wallet, chatbots, integrations and analytics — aim to improve student engagement, retention and institutional efficiency.

📋 Description

• Diagnose, debug, and resolve complex application, integration, and data issues that surpass Tier 2 capabilities. • Own the troubleshooting of SAML SSO configurations and API-driven integrations. • Manage and validate complex file provisioning workflows, including structured data files (CSV, JSON, XML) and secure automated transfers via SFTP. • Read and interpret JavaScript/scripting languages and system logs to pinpoint the root cause of unexpected platform behavior. • Partner with engineering to document system architecture quirks, create advanced internal troubleshooting guides, and recommend product improvements. • Translate highly complex technical engineering concepts into clear, actionable, and empathetic updates for university stakeholders. • Participate in a scheduled rotation to provide first-line engineering-level response for critical, customer-reported Severity 1 issues (24/7/365 availability). • Perform other duties as assigned.

🎯 Requirements

• 3+ years of experience in a high-tier technical support, application support, or junior engineering role within a SaaS environment. • Required proficiency in reading, writing, or debugging JavaScript or other scripting languages to parse data and troubleshoot behaviors. • Strong technical background in User Provisioning, App creation, and manual validation or manipulation of JSON, XML, and CSV files. • Deep experience configuring and troubleshooting SAML SSO (such as Okta, Azure AD, or Shibboleth) alongside a strong grasp of web network protocols. • Prior experience in the Ed Tech/LMS sector or professional experience in higher education is preferred. • Previous experience working in a fast-paced start-up environment is preferred.

🏖️ Benefits

• Health & Dental insurance • Vision insurance • Flexible Spending Account (FSA) • Health Savings Account (HSA) • Life Insurance • Unlimited Paid Time Off (PTO) • Parental Leave • 401(k) plan • Company Match • Student Loan Reimbursement • Home Office Stipend • Employee Assistance Program (EAP) • Mental health resources