VIP Account Manager

3 hours ago

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Patrianna

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Gaming • B2C

Patrianna is an international iGaming product and technology company headquartered in Gibraltar that builds engaging web and app-based gaming products for millions of players worldwide. The remote-first team focuses on strategy, product development, product management, and technology innovation to deliver tailored iGaming experiences and scalable software solutions. Patrianna also actively recruits across product, design, technology, marketing, and operations and expresses public support for Ukraine.

51 - 200 employees

Founded 2011

🎮 Gaming

👥 B2C

📋 Description

• Serve as the primary relationship owner for high-value players, delivering personalized, high-touch service across calls, messages, and tailored touchpoints • Build strong, lasting relationships through regular, proactive communication to drive loyalty and reduce churn • Drive core KPIs: increase player value, improve NGR, and reactivate inactive or at-risk accounts using targeted strategies • Deliver personalized experiences: tailored promotions, birthday treats, milestone celebrations, and exclusive events • Collaborate with CRM and marketing teams to design and execute VIP-specific campaigns, ensuring accurate segmentation and impactful delivery • Analyze key metrics (LTV, deposits, activity) to spot trends, identify opportunities, and implement revenue growth strategies • Ensure all interactions align with responsible gaming and compliance standards

🎯 Requirements

• Native or fluent English (written and spoken) • Proven track record as an Account Manager, VIP Host, or similar role in customer hospitality and care (gaming, iGaming, or related industries) • Excellent communication and interpersonal skills, with demonstrated ability to build strong relationships with high-value customers • Strong analytical mindset: comfortable interpreting data and making data-driven decisions • Self-motivated, results-oriented, and able to work independently as well as part of a cross-functional team • Flexibility to work evenings, weekends, and holidays as needed to support global players

🏖️ Benefits

• Growth & Continuous Learning: You'll have continuous opportunities to stretch yourself and advance your career in a dynamic environment where every challenge sharpens your skills • Ego-Free Collaboration: Open communication, mutual respect, and flat hierarchy where everyone's input counts and toxic behavior doesn't fly • Ownership & Accountability: You'll build leadership skills by driving initiatives and seeing real results, empowering you to shape both your role and the organization • Purpose & Impact: Every day, you'll see how your efforts directly contribute to our mission, with hard work and commitment rewarded through influence and growth opportunities • Flexibility & Rewards: Your contributions are recognized through meaningful incentives, with autonomy to work in ways that suit you—balancing performance with personal well-being