Account Manager

3 days ago

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Paymentology

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Fintech • Finance • SaaS

Paymentology is a global payment processing company that offers card issuing and management solutions for traditional banks, digital banks, and fintechs. The company provides a cloud-native platform with industry-leading APIs for rapid card issuance and fraud protection at a global scale. Paymentology is committed to ultra-secure data protection and provides local expertise in over 60 countries.

201 - 500 employees

Founded 2015

💳 Fintech

💸 Finance

☁️ SaaS

💰 Seed Round on 2016-01

📋 Description

• Understand the unique needs and goals of each client • Monitor and analyse client account performance and ensure issues are addressed proactively • Identify opportunities for upselling additional services or features • Act as the primary point of contact for client issues or concerns • Maintain oversight of client Zendesk tickets and escalate as necessary • Coordinate with internal teams to resolve client issues promptly and effectively • Develop and execute annual client success plans aligned to business objectives • Assist with contract renewals and negotiations to drive retention and satisfaction • Use data analytics to assess performance and recommend improvements • Report regularly on KPIs and client health metrics • Advocate for clients internally to influence improvements in products and services • Collaborate with global Account Managers to ensure consistency in client experience • Maintain accurate records of client communications, billing, and contractual obligations • Provide clients with resources and training to maximise service value • Communicate regularly with clients via calls, emails, and on-site visits where applicable

🎯 Requirements

• 5–7 years of experience in account management, sales, or customer success supporting enterprise-level clients in fintech or SaaS companies • Knowledge of the cards and payments industry, particularly issuing • Strong sense of urgency and responsiveness to client needs • Ability to grasp new technologies and a keen interest in fintech and payment innovation • Time management and multitasking skills to manage multiple clients across time zones • Resilient mindset with the ability to work under pressure and focus on successful outcomes • Excellent analytical and data interpretation skills • Strong negotiation and communication skills, both written and verbal • Attention to detail and a customer-centric approach • Fluency in Mandarin / Cantonese and English

🏖️ Benefits

• flexible working hours • Professional development opportunities