Account Representative, SMB

🕒 September 10

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PayPal

WebsiteLinkedInAll Job Openings

10,000+ employees

🛍️ eCommerce

💳 Fintech

eCommerce • Fintech

PayPal is a leading online payment platform that facilitates fast, secure, and convenient transactions for individuals and businesses globally. With a focus on online payments, mobile commerce, and payment security, PayPal enables users to send and receive money easily, while also providing monetization solutions for developers and support for e-commerce businesses.

📋 Description

• Own and manage commercial relationships with approximately 200 SMB merchants across Southern Germany • Protect existing transaction margin and drive growth through account management, retention, and sales activity • Identify growth, cross-sell, and risk opportunities using AI-powered tools • Maintain accurate pipeline, forecast, and portfolio health reporting • Share effective practices with fellow Account Representative colleagues • Coordinate internal teams to resolve merchant needs • Acquire, manage, and expand small and medium-sized merchant relationships • Prioritize work and ensure tasks are completed according to policies and procedures • Engage and collaborate with the immediate team • Contribute to solutions and suggest efficiencies • Exercise judgment on important issues

🎯 Requirements

• 1+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience • 3+ years of relevant experience and a Bachelor's degree, or an equivalent combination of education and experience • Customer-facing, account-servicing or relationship-management experience preferred • Ability to acquire, manage, and expand relationships with small and medium-sized merchants • Ability to prioritize work and ensure task completion guided by policies and procedures • Structured, organised, and able to plan and segment a large customer book • Skilled in customer and commercial conversations • Comfortable using AI, data, and playbooks to make sound trade-offs • Ability to maintain accurate records, pipeline, forecast, portfolio health reporting, and follow-ups • Ability to coordinate internal teams and determine appropriate actions when standard processes are insufficient

🏖️ Benefits

• Generous paid time off • Healthcare coverage for you and your family • Resources to create financial security • Mental health support resources • Flexible, balanced work culture • Choice-based wellbeing programs supporting physical, emotional, and financial wellbeing • Virtual position based in Southern Germany • Equal employment opportunity and reasonable accommodations for qualified individuals with disabilities