Senior Account Representative, SMB – South

🕒 September 15

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 23%

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PayPal

WebsiteLinkedInAll Job Openings

10,000+ employees

🛍️ eCommerce

💳 Fintech

eCommerce • Fintech

PayPal is a leading online payment platform that facilitates fast, secure, and convenient transactions for individuals and businesses globally. With a focus on online payments, mobile commerce, and payment security, PayPal enables users to send and receive money easily, while also providing monetization solutions for developers and support for e-commerce businesses.

📋 Description

• Own end-to-end commercial relationships for a portfolio of approximately 80 higher-value SMB merchants • Identify opportunities to deepen relationships and expand product adoption • Solve merchant needs to protect and grow transaction margin • Collaborate internally to influence process quality and efficiency • Determine appropriate actions and consider alternative solutions • Develop tailored account plans and commercial strategies • Use AI-powered tools to identify growth, cross-sell, and risk signals • Maintain accurate pipeline, forecast, and portfolio health reporting • Support less experienced account management colleagues by sharing effective practices • Coordinate internal teams to resolve merchant needs and address ambiguous issues without established playbooks

🎯 Requirements

• 3+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience • 5+ years of relevant experience and a Bachelor’s degree, or an equivalent combination of education and experience • Track record of owning high-value or strategic customer relationships and commercial outcomes • Quantifiable experience retaining and growing a complex book of business through cross-sell, upsell, or wallet-share growth • Comfortable using AI and commercial data to prioritize opportunities and identify churn or decline risks • Ability to work beyond standard playbooks, weigh alternatives, and reach commercially sound outcomes on ambiguous merchant issues • Strong internal collaboration skills • Ability to maintain clear account plans and forecasts and close out actions reliably • Ability to acquire, manage, and expand relationships with small and medium-sized merchants • Analytical skills and judgment to recommend appropriate solutions

🏖️ Benefits

• Generous paid time off • Healthcare coverage for you and your family • Resources to create financial security • Mental health support resources • Flexible, balanced work culture • Choice-based wellbeing programs supporting physical, emotional, and financial wellbeing

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