Enterprise Renewals Manager

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Payscale

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2002

👥 HR Tech

☁️ SaaS

💰 $7M Venture Round on 2011-07

HR Tech • SaaS • Data

Payscale is a compensation data and software company that provides cloud-based compensation management solutions to HR leaders and compensation teams. Their products (Marketpay, Payfactors, Paycycle) combine proprietary pay data (over 250 billion data points) and AI-powered analytics to deliver market pricing, pay equity, compensation planning, and pay transparency tools for organizations of all sizes. Payscale offers services including customer success, implementation, managed services, and training; they produce research reports, surveys, and tools (salary research, cost-of-living calculator) to support data-driven pay decisions. The company serves enterprise and global clients, including Fortune 500 companies, and supports both employers and job seekers with compensation insights.

📋 Description

• Manage all assigned customer renewals, ensuring contracts are renewed smoothly and on time. • Proactively engage customers regarding renewal terms, identifying opportunities for upselling or resizing as appropriate. • Address and resolve customer concerns related to renewals, focusing on customer retention. • Collaborate with account teams to prepare customer-specific renewal or termination documentation. • Validate and update customer contact information and secure necessary signatures. • Maintain detailed records of all renewal activities and relevant documentation. • Identify and address data discrepancies, coordinating with relevant teams to ensure CRM data accuracy.

🎯 Requirements

• Experience in account management, customer success, or a similar field. • Strong communication, negotiation, and problem-solving skills. • Familiarity with CRM systems like Salesforce.

🏖️ Benefits

• Flexible paid time off, giving you the opportunity to rest, relax and recharge away from work • 14 Paid Company Holidays, includes 2 floating holidays (you choose!) • A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale • Unlimited infertility coverage benefits through our medical plans • Additional supplemental health benefits offered to you and your family • 401(k) retirement program with a fully vested immediate company match • 16 weeks of paid parental leave for birthing and non-birthing parents • Health Savings Account (HSA) options and company contributions each pay period • Flexible Spending Account (FSA) options for pre-tax employee allocations • Annual remote work stipend to be used on wellness or home office equipment • Company sponsored volunteer hours • Access to continued learning & development opportunities