Application Support Analyst

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Paysend

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Venture Round on 2021-12

Fintech • B2C • eCommerce

Paysend is a financial technology company that enables users to send and receive money internationally with ease. It provides a secure platform for both individuals and businesses to conduct cross-border transactions at competitive rates, featuring instant transfers to card payments and bank accounts. With a user-friendly mobile app, Paysend allows customers to manage their finances, track payments, and access exclusive offers, making it a popular choice for seamless financial transactions across the globe.

📋 Description

• Analyze and administer the transaction flow and individual transactions using Oracle SQL, Postman, and OpenSearch • Maintain the business-critical payment services • Interact with partners about transaction flows • Investigate transactions flagged for manual parsing, document detailed root-cause analysis, and update transaction statuses accordingly • Investigate transactions stuck in pending status (payouts and funding) for longer than 3 days and escalate as needed • Provide prompt incident response and create/manage detailed incident reports • Guide and coordinate other employees responsible for resolving incidents • Communicate directly with partners and banks when an issue is identified on their side, including reporting, data corrections, and file-loading discrepancies • Support SAR reconciliation issues, including unmatched transactions, duplicate or missing report data, partner file load failures, and data mismatches between SAR and the PDP platform • Maintain business-critical payment services and monitor for faults or degraded performance using Grafana and other monitoring tools • Coordinate, deploy, and roll back releases • Verify system health and graphs following each release • Provisioning monitoring and detection of problems and faults in payment services • Make informed decisions regarding payment processing actions based on investigation findings • Read and apply API documentation to troubleshoot partner integrations

🎯 Requirements

• Experience with collaboration tools (Slack, Google Workspace, Jira, Confluence) • Bachelor's degree preferred • Strong focus on problem-solving with the ability to investigate and resolve issues independently • Ability to multitask and manage multiple concurrent incidents or requests under time pressure (including strict SLA windows) • Basic knowledge of SQL is essential (Oracle SQL preferred) • Experience with Grafana for monitoring and alerting • Linux, network, or cloud administration experience • Experience with OpenSearch is a plus • Comfort working with API documentation (e.g., Postman) to investigate and troubleshoot integrations • Ability to solve general operational issues with minimal supervision • Advanced English language skills, both written and verbal, for partner and internal communication.

🏖️ Benefits

• Make a Global Impact: Join a company that is transforming how people and businesses move money around the world. • Own Meaningful Outcomes: We empower our people to take ownership, make decisions, and drive real impact. • Grow with Us: As a fast-growing global fintech, we offer opportunities to learn, develop new skills, take on new challenges, and advance your career across functions and geographies. • Collaborate with Exceptional People: Work alongside talented colleagues from diverse backgrounds and disciplines. • Move Fast and Make Things Happen: We value action, curiosity, and continuous improvement. • Be Part of Our Journey: We're building the future of the global money movement.