Hotfix Developer – Technical Service

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Paystone

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

📣 Marketing

📦 Logistics

🏥 Healthcare

💰 Venture Round on 2021-07

Marketing • Logistics • Healthcare

Paystone is a comprehensive integrated platform that offers businesses robust solutions for payment processing, gift cards, loyalty programs, and marketing automation. The company provides various tools, including payment terminals, e-commerce capabilities, virtual terminals, and POS systems, designed to streamline business operations and enhance customer engagement. Paystone's services aim to boost sales, increase customer visits, and improve customer loyalty by combining real-time reporting and analytics with flexible payment options. With a strong presence in North America, Paystone supports over 35,000 businesses, offering them opportunities to grow with secure, automated, and efficient solutions.

📋 Description

• Investigate and resolve urgent production issues raised by Success, Support, Project or Account Management • Write and execute SQL queries for data corrections, imports, exports, and reporting fixes • Perform root-cause analysis on transactional data, logs, and system behaviors • Read and understand the PHP/Symfony codebase to troubleshoot issues and confirm system logic • Build and run custom PHP and SQL scripts for bulk updates, data migrations, or exports • Deploy fixes safely using internal tools such as Phing, with rollback plans when necessary • Collaborate with Support, Success, Account Management, Core, and other cross-functional teams to clarify requirements and validate solutions • Document fixes thoroughly in Jira, including logic, risks, and testing steps • Participate in Hotfix sprint planning, standups, and reviews • Maintain and improve Hotfix workflows, documentation, and best practices • Provide proactive communication on ticket progress, risks, and blockers

🎯 Requirements

• 2–4 years of experience in software development, technical support engineering, or a developer-facing technical role • Strong SQL skills, including queries, updates, imports/exports, and data validation • Solid understanding of debugging and troubleshooting transactional or log-based systems • Proficiency in PHP and familiarity with the Symfony framework • Experience with Git workflows and deployment pipelines • Familiarity with MySQL Workbench, Docker, and Graylog or similar logging tools • Strong analytical thinking and problem-solving mindset • Ability to work effectively under pressure with tight deadlines • Clear written and verbal communication skills, especially with non-technical stakeholders • Professional fluency in English, written and spoken • Experience building or maintaining exports, reporting tools, or custom client scripts is a plus • Familiarity with ACH processing is a plus • Prior client-facing support, success, or technical troubleshooting experience is a plus • Experience documenting technical fixes for non-technical audiences is a plus • Must be located and legally eligible to work in a Latin American (LATAM) country • Willingness to work under an Independent Contractor Agreement and be responsible for own taxes and benefits • Willingness and ability to work during EST business hours • Willingness to purchase own equipment upfront and be reimbursed later • Fluency in spoken and written English • CV must be submitted in English

🏖️ Benefits

• Compensation tied to market data • We reward for contribution • Flexible Time-off • We’re committed to career development • Work from home