Director of Client Services

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PBS Radiology Business Experts

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1996

💼 Consulting

⚖️ Legal

🛡️ Insurance

Consulting • Legal • Insurance

PBS Radiology Business Experts is a specialized practice management and revenue cycle management firm that serves radiology practices exclusively. They provide end-to-end billing and RCM services, practice consulting and strategic planning, interim and fractional leadership, administrative support (accounting/HR), payor contracting assistance, MIPS/quality reporting, business intelligence, and software solutions including implementation, optimization, and staff training to maximize reimbursement and profitability for radiology groups.

📋 Description

• Lead client performance improvement initiatives (charges, revenue integrity, AR management, process redesign). • Analyze BI reports, dashboards, and key revenue cycle indicators to identify trends, risks, and strategic opportunities. • Support clients through accurate reporting, month-end reviews, presentations, and ongoing discussions that translate data into action. • Respond promptly to client questions and escalations, ensuring thoughtful and service-focused solutions. • Collaborate with internal operations teams to implement best practices and resolve performance challenges. • Serve as a subject matter expert on radiology revenue cycle topics, including regulatory programs such as MIPS and MACRA. • Participate in client meetings, strategic planning sessions, and retention efforts to support long-term partnership success. • Maintain strong follow-through, organizational discipline, and a consistent standard of quality across all client interactions.

🎯 Requirements

• Bachelor’s degree or equivalent experience. • Minimum of five years of healthcare experience, including revenue cycle management and operational oversight. • Demonstrated success in client services, relationship management, and guiding clients through performance outcomes. • Experience using business intelligence tools for revenue cycle analysis and performance reporting. • Strong problem-solving skills, organizational ability, and clear communication style. • Direct experience in radiology is strongly preferred.

🏖️ Benefits

• Travel Percentage Up to 50%