Client Billing & Payroll Specialist – Homecare

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.

📋 Description

• Process employee payroll accurately and on schedule. • Prepare, review, and issue client invoices based on authorized services and billing requirements. • Verify payroll and billing data to ensure accuracy and completeness. • Investigate and resolve payroll, invoicing, and billing discrepancies. • Respond to phone calls and emails from caregivers, clients, and internal employees regarding payroll, invoices, billing questions, and payment concerns. • Research issues, provide timely resolutions, and escalate complex matters when necessary. • Maintain accurate payroll, invoicing, and billing records. • Generate reports using Microsoft Excel and internal systems. • Collaborate with Operations/Scheduling, Sales, and other departments to ensure payroll and invoicing information is accurate. • Identify opportunities to improve the efficiency and accuracy of payroll and billing processes. • Strictly adhere to weekly billing/payroll cutoff deadlines to ensure all stakeholders are paid and billed on time. • Perform regular reconciliation of client payments against issued invoices and proactively follow up on outstanding or aged receivables. • Process billing adjustments, credit memos, and payroll corrections as authorized, ensuring all changes are thoroughly documented and approved. • Clearly explain billing and payroll adjustments to caregivers and clients (to avoid confusion and build trust and confidence in the process).

🎯 Requirements

• Experience with payroll processing. • Experience with client invoicing and billing. • Experience using Alaya Care (preferred but not required). • Experience with Paychecks or similar payroll software. • Intermediate Microsoft Excel skills. • Healthcare, home care, staffing, or service industry experience is a plus. • Demonstrated ability to handle highly sensitive and confidential payroll and financial information with the utmost discretion and integrity. • Strong time-management skills with a proven ability to meet recurring, rigid payroll and billing deadlines without compromising accuracy. • Basic understanding of accounts receivable (A/R) workflows, including applying payments, monitoring aging reports. • Familiarity with processing adjustments, credit memos, or retroactive pay changes in an accounting or billing system.

🏖️ Benefits

• Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.