Team Lead – Scheduling Coordination, Healthcare

🔥 7 minutes ago

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

📣 Marketing

💼 Consulting

Logistics • Marketing • Consulting

Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.

📋 Description

• Lead, coach, and develop a team of Scheduling Coordinators to achieve operational and service goals. • Provide ongoing feedback, performance coaching, and support to help team members succeed. • Monitor productivity, quality, and adherence to scheduling processes. • Conduct regular one-on-one meetings, team huddles, and performance reviews. • Foster a positive, collaborative, and accountable team culture. • Oversee daily scheduling activities to ensure client shifts are filled accurately and on time. • Support the team in resolving scheduling conflicts, last-minute call-offs, and urgent coverage needs. • Monitor scheduling queues and staffing levels to maintain continuity of care. • Ensure scheduling practices comply with company policies and client requirements. • Identify operational challenges and implement process improvements to enhance efficiency. • Build and maintain strong working relationships with caregivers, clients, recruiters, and internal departments. • Serve as an escalation point for complex scheduling concerns and service issues. • Partner with cross-functional teams to resolve operational challenges and improve communication. • Promote a client-first approach while balancing the needs of nurses, caregivers, internal stakeholders and the business.

🎯 Requirements

• 2+ years of leadership experience in scheduling, workforce management, customer service, healthcare operations, or a similar environment. • Experience leading teams in a fast-paced, high-volume operational setting. • Strong coaching, communication, and people management skills. • Excellent problem-solving and decision-making abilities. • Proven ability to multitask, prioritize, and adapt to changing business needs. • Experience using scheduling or workforce management systems. • Proficiency in Microsoft Office

🏖️ Benefits

• Exceptional service work environment • Positive, encouraging and performance-driven culture