Peak Support
1001 - 5000 employees
🤝 B2B
☁️ SaaS
🛍️ eCommerce
B2B • SaaS • eCommerce
Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.
E-commerce Customer Experience Representative, Tier I
🔥 0 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Peak Support
1001 - 5000 employees
🤝 B2B
☁️ SaaS
🛍️ eCommerce
B2B • SaaS • eCommerce
Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.
📋 Description
• Provide omnichannel support via phone, email, live chat, and Freshdesk ticket management • Handle inquiries related to logistics, delivery coordination, order status, account updates, returns, and billing • Resolve standard Tier I issues using SOPs and knowledge resources • Escalate complex Tier I issues to Tier II with clear documentation • Maintain detailed and accurate ticket notes • Prioritize accuracy and consistency during peak periods • Coordinate with internal Operations teams as needed
🎯 Requirements
• Strong emotional intelligence • High resilience in high-volume, high-pressure environments • Excellent reading comprehension and attention to detail • Technologically literate with Windows 11, Microsoft 365, and CRM/ticketing systems • Accurate data entry and documentation skills • Typing proficiency and multitasking ability • Comfortable in structured, SOP-driven environments • Reliable and adherent to schedules during peak periods
🏖️ Benefits
• Work-from-Home PLUS model • Positive, encouraging culture • Growth opportunities • Remote work
Apply NowSimilar Jobs
🔥 3 hours ago
E-commerce Marketing Manager leading DTC marketing for premium campervan accessories. Managing a remote team and focusing on data-driven strategies for AU and US Shopify stores.
🔥 3 hours ago
Email & SMS Marketing Specialist managing customer lifecycle marketing, retention, and e-commerce automation. Focusing on increasing customer engagement and revenue through Klaviyo and Omnisend campaigns.
🕒 Yesterday
E-Commerce Operations Manager overseeing online operations for a fast-growing eCommerce platform. Focusing on optimizing workflows and delivering exceptional customer experience.
🕒 3 days ago
E-Commerce Specialist managing fulfillment operations and providing customer service support for B2B clients. Collaborating on process optimization and ensuring timely deliveries in a dynamic environment.
🕒 5 days ago
Performance Marketing Manager responsible for driving brand growth and engagement for e-commerce and creative agency clients through strategic planning and hands-on execution.
