Quality Assurance Specialist

🔥 1 hour ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.

📋 Description

• Audit calls and tickets to ensure adherence to quality standards • Coach team members based on audit findings through weekly sessions to enhance performance • Analyze call and ticket data to identify trends and opportunities for process improvements that drive customer satisfaction (CSAT) • Collaborate with project leads on coaching and development initiatives to support team growth • Prepare and send weekly audit reports to keep stakeholders informed of quality metrics • Conduct weekly or bi-weekly QA calibration sessions with leads to align on quality standards and expectations • Perform ad hoc tasks as required

🎯 Requirements

• Reliability and flexibility with changing work schedules • Openness to transitioning between different verticals as needed for business purposes • Excellent communication skills for effective collaboration and reporting • Keen attention to detail for thorough and accurate quality assessments • Average proficiency with Google Sheets • Average proficiency with Microsoft Excel • Solid background and experience in Quality Assurance

🏖️ Benefits

• Fully remote work-from-home arrangement • Exceptional employee experience • Positive, encouraging, and performance-driven culture • Opportunities to build rewarding, long-term careers • Tremendous opportunities for growth • Work-from-Home PLUS model benefits of an established organization