Peak Support
1001 - 5000 employees
🤝 B2B
☁️ SaaS
🛍️ eCommerce
B2B • SaaS • eCommerce
Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.
Real Time Analyst
Job not on LinkedIn
🔥 0 minutes ago
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Peak Support
1001 - 5000 employees
🤝 B2B
☁️ SaaS
🛍️ eCommerce
B2B • SaaS • eCommerce
Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.
📋 Description
• Support daily workforce operations • Manage call volume, break schedules, start/stop times, and attendance • Work closely with operations team to improve delivery processes • Generate daily, weekly, and monthly PTO allocations • Manage daily operations bridge and ensure calibration with necessary needs • Produce internal reports • Use trends and reports to forecast requirements • Assist with projects as assigned
🎯 Requirements
• Demonstrate sound work ethics • Must have mid to advanced level Microsoft Excel / Google sheet skills – Including advanced formulas • Proficiency of VBA Macros is a plus • Experience with IEX, CMS, Avaya, Symposium, Blue Pumpkin is a plus • Ability to create reports in Excel and forecast results • Attention to detail and high level of accuracy • Ability to multi-task, focus and complete reports for extended periods of time • Previous call center experience REQUIRED • Previous Workforce Management experience is considered an asset
🏖️ Benefits
• Work from Home PLUS • Exceptional team environment • Tremendous opportunities for growth
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