Workforce Scheduler

🕒 July 31

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Scheduler

🚫👨‍🎓 No degree required

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.

📋 Description

• Design, manage, and maintain staffing schedules to ensure optimal coverage across all shifts • Adjust schedules proactively based on staffing requirements, shrinkage trends, and business requirements • Partner with the WFM Capacity Planner and Operations team to ensure effective resource utilization • Liaise with Operations team leaders to confirm schedules and resolve conflicts or discrepancies • Track weekly shrinkage and adjust staffing levels as necessary • Develop and maintain reports to monitor performance and provide actionable insights to leadership • Evaluate and enhance scheduling processes to improve efficiency, cost-effectiveness, and employee satisfaction • Participate in client and internal stakeholder meetings to present scheduling insights and align with service delivery expectations • Collaborate with Operations Leadership to meet client staffing requirements and service goals • Adjust schedules in real time based on changing business conditions • Work flexibly, including overtime, to support business continuity and service excellence

🎯 Requirements

• At least 2 years of working experience as a Workforce Scheduler • Proven experience in workforce management or scheduling in a fast-paced, service-oriented environment • Strong analytical and problem-solving skills with a data-driven mindset • Proficiency in WFM tools and reporting systems • Excellent communication and interpersonal skills • Ability to manage multiple priorities and collaborate effectively across teams • Highly flexible and responsive to changing business needs and client requirements • Willingness to work varied shifts and extended hours when necessary

🏖️ Benefits

• Fully remote work-from-home arrangement • Work-from-Home PLUS model • Positive, encouraging, and performance-driven culture • Opportunities to build rewarding, long-term careers • Tremendous opportunities for growth • Established organization with processes supporting remote team members