Workforce Scheduler

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Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.

📋 Description

• Design, manage, and maintain staffing schedules to ensure optimal coverage across all shifts • Adjust schedules proactively based on staffing requirements, shrinkage trends, and business requirements • Partner closely with the WFM Capacity Planner and Operations team to ensure resources are utilized effectively • Liaise with Operations team leaders to confirm schedules and resolve any conflicts or discrepancies • Track weekly shrinkage and make necessary adjustments to maintain healthy staffing levels • Develop and maintain reports to monitor performance and provide actionable insights to leadership • Continuously evaluate and enhance scheduling processes, offering recommendations to improve efficiency, cost-effectiveness, and employee satisfaction • Participate in meetings with clients and internal stakeholders to present scheduling insights and ensure alignment with service delivery expectations • Collaborate with Operations Leadership to meet client staffing requirements and service goals • Maintain flexibility to adjust schedules in real-time based on changing business conditions • Demonstrate high adaptability to shifting client demands and operational changes

🎯 Requirements

• At least 2 years of working experience as a Workforce Scheduler • Proven experience in workforce management or scheduling in a fast-paced, service-oriented environment • Strong analytical and problem-solving skills with a data-driven mindset • Proficiency in WFM tools and reporting systems • Excellent communication and interpersonal skills • Ability to manage multiple priorities and collaborate effectively across teams • Highly flexible and responsive to changing business needs and client requirements • Willingness to work varied shifts and extended hours when necessary

🏖️ Benefits

• Exceptional work environment • Positive, encouraging culture • Opportunities for growth • 100% remote since day one