Catena
HR Tech • Enterprise • Recruitment
Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.
Bilingual Client Success Manager – US Healthcare
Job not on LinkedIn
October 24
🗣️🇪🇸 Spanish Required
Catena
HR Tech • Enterprise • Recruitment
Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.
📋 Description
• Handle incoming patient inquiries and support tickets promptly and efficiently. • Use macros and FAQs to provide accurate, consistent responses. • Manage appointment rescheduling requests and ensure smooth coordination for patients. • Assist new patients during onboarding, ensuring clarity about services and procedures. • Provide guidance and reassurance throughout their initial setup. • Facilitate enrollment and verify that all documentation is accurate and complete. • Partner with the Care Operations team to optimize scheduling and communication. • Work with the Revenue Operations team to address billing or payment inquiries. • Identify opportunities to improve internal workflows and contribute to operational efficiency. • Maintain up-to-date patient and interaction records in CRM and EMR systems. • Communicate professionally with families across multiple channels (email, chat, video). • Support compliance and ensure adherence to HIPAA standards.
🎯 Requirements
• 2+ years of experience in customer support or client-facing roles, preferably in healthcare or telemedicine. • Proficiency with CRM software (Zendesk), scheduling tools, and patient management systems. • Exceptional written and verbal communication skills with a compassionate, patient-first approach. • Strong organizational skills and attention to detail. • Ability to thrive in a fast-paced, remote environment. • Understanding of HIPAA compliance and handling of confidential health information. • Experience supporting pediatric or mental health services (Nice-to-Have). • Familiarity with ADHD care, family support services, or behavioral health settings (Nice-to-Have). • Bilingual in English and Spanish (strongly preferred).
🏖️ Benefits
• Competitive Salary: Based on experience and skills • Remote Work: Fully remote—work from anywhere • Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees • Generous PTO: In accordance with company policy • Direct Mentorship: Guidance from international industry experts • Learning & Development: Ongoing access to resources for professional growth • Global Networking: Connect with professionals worldwide • Work-Life Balance: Flexible hours that support a healthy balance
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