Bilingual Phone Representative

Job not on LinkedIn

🔥 0 minutes ago

🌐 Honduras, Mexico, +4 more countries – Remote

🇭🇳 Honduras – Remote 🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote 🇵🇪 Peru – Remote 🇻🇪 Venezuela – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

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Catena

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.

📋 Description

• Handle inbound and outbound calls to prospective families • Onboard prospective patients and schedule first appointments • Explain billing, insurance, and other complex financial information • Navigate objections and difficult conversations • Ensure completion of post-call steps, including consent forms and diagnostic uploads • Act as liaison between families and healthcare providers • Surface technical issues to product and engineering teams • Establish and maintain client relationships as a trusted point of contact • Discover client goals, challenges, and needs and provide proactive solutions • Communicate with clients through email, phone, video conferences, and other channels • Handle inquiries, support tickets, and scheduling requests • Support client onboarding, implementation, enrollment, documentation verification, training, and product adoption • Monitor usage data, identify growth opportunities, and support upselling or cross-selling • Track and report client-success metrics, KPIs, ROI, and usage insights • Resolve issues with product, engineering, operations, billing, Care Operations, and Revenue Operations teams • Maintain CRM records, reports, feedback, compliance documentation, and best practices • Support HIPAA compliance and confidentiality

🎯 Requirements

• Proven experience in outbound and inbound phone-based sales or telemarketing • Native or C1+ Spanish (CEFR) • C1+ English (CEFR) • Hands-on experience with CRM or sales software such as Salesforce or HubSpot • Experience with telephony or customer service platforms such as Zendesk • Track record of meeting or exceeding individual sales or call-volume targets • Experience explaining billing, insurance, or complex financial information to customers • Proficiency with Google Workspace and Slack • Experience in healthcare, telehealth, or a patient-facing clinical environment is nice to have • Familiarity with patient onboarding, appointment scheduling, or insurance verification workflows is nice to have • Exposure to consent-form handling or medical documentation collection is nice to have • Experience as an early hire on a newly formed or scaling team is nice to have

🏖️ Benefits

• Competitive salary based on experience and skills • Fully remote work from anywhere in LATAM • Team incentives and recognition for maintaining 100% CRM hygiene and on-time reporting • Generous PTO in accordance with company policy • HMO coverage after 3 months for full-time PH-based employees • Direct mentorship from international industry experts • Ongoing learning and development resources • Global networking with professionals worldwide