Executive Assistant, Customer Service Support – Clean Energy Startup

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November 6

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Catena

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HR Tech • Enterprise • Recruitment

Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.

2 - 10 employees

👥 HR Tech

🏢 Enterprise

🎯 Recruiter

📋 Description

• You’ll optimize executive workflows, protecting leadership time and improving communication flow across teams. • You’ll strengthen company efficiency by maintaining order across schedules, documents, and follow-ups. • During high-demand periods, you’ll deliver excellent tenant support — ensuring clear, empathetic, and professional communication. • Your adaptability and reliability will help the company maintain smooth operations even during busy cycles. • **Core Responsibilities** • **Executive & Administrative Support – 60%** • Manage executive calendars, meetings, and cross-team coordination. • Handle inbox triage, prioritize communication, and draft responses on behalf of leadership. • Support document preparation, data entry, and record-keeping. • Coordinate vendor and partner communications, including scheduling and follow-ups. • Maintain internal files, project trackers, and SOPs. • Conduct research and prepare summaries or briefing notes when needed. • **Customer Service Support (During Peak Cycles) – 40%** • Manage inbound tenant inquiries via Zendesk (tickets, calls, texts, and emails). • Provide professional support and clear explanations regarding solar billing and account details. • Troubleshoot tenant concerns and escalate complex cases to the billing or operations team. • Document all interactions accurately and follow escalation workflows. • Deliver a warm, empathetic, and efficient customer experience that builds trust and satisfaction.

🎯 Requirements

• 2+ years of experience supporting executives (Administrative Assistant or EA roles). • 2+ years of customer service or contact center experience (calls and emails). • Excellent written and verbal English communication. • High attention to detail, strong time management, and ability to anticipate needs. • Proficiency in Google Workspace (Docs, Sheets, Drive, Meet). • Experience using helpdesk software (Zendesk or equivalent). • Reliable internet connection and professional remote setup. • Ability to work independently, handle sensitive information, and follow SOPs. • **Nice-to-Have** • Bilingual in English and Spanish. • Previous experience in startups, real estate, energy, or climate tech. • Experience creating internal documentation or improving support processes. • Familiarity with billing systems, CRMs, or ticketing automation tools. • Strong research and reporting skills.

🏖️ Benefits

• Competitive Salary: Based on experience and skills • Remote Work: Fully remote—work from anywhere • Generous PTO: In accordance with company policy • Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees • Direct Mentorship: Guidance from international industry experts • Learning & Development: Ongoing access to resources for professional growth • Global Networking: Connect with professionals worldwide