Automation Support Specialist

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🕒 November 6, 2025

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JWay Group, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

☁️ SaaS

👥 HR Tech

Digital Marketing • SaaS • HR Tech

JWay Group, Inc. is a technology and digital solutions company that specializes in a wide range of services, including digital web design and development, UI/UX design, digital marketing, enterprise applications development, and mobile app development using Flutter. With over 28 years of experience, JWay is known for its fast-track hiring services and extensive talent network, offering bespoke IT solutions to clients from startups to established enterprises. The company emphasizes collaboration and innovation to help clients achieve their business goals while also providing staffing solutions and HR services.

📋 Description

• Manage, prioritize, and track operational and technical tasks. • Provide first-line technical support and troubleshoot reported issues. • Monitor, maintain, and optimize automation workflows using tools such as Activepieces, Make, and n8n. • Collaborate with internal teams to ensure timely task completion and process alignment. • Build, maintain, and update reports and dashboards to track performance and progress. • Support customer onboarding and ensure smooth delivery operations. • Maintain internal documentation, SOPs, and process updates for continuous improvement.

🎯 Requirements

• Prior experience in an operational or technical support role preferred. • Experience collaborating across departments in a fast-paced environment. • Proven ability to manage multiple priorities while maintaining accuracy and quality. • Proficiency in productivity and collaboration tools such as Notion, Google Sheets, Trello, or equivalent platforms. • Familiarity with automation tools like Activepieces, Make, n8n, or Zapier. • Strong analytical mindset with the ability to troubleshoot and identify process improvements. • Knowledge of SQL, Python, or API integrations is a nice to have. • Fluent in English (both written and spoken).

🏖️ Benefits

• Health insurance • Professional development • Paid time off