Advanced Specialist, BPO Management

Job not on LinkedIn

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pearson VUE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

📋 Description

• Support day-to-day operational management of CSC suppliers and vendor engagements • Maintain supplier information, operational records, governance documentation, contracts, rate cards, and supporting documentation • Administer vendor-related processes and support supplier onboarding, offboarding, access management, and operational governance • Coordinate and track operational requests, approvals, and vendor-related actions • Perform financial and operational reconciliations across supplier spend, purchase orders, invoices, commitments, and operational activity • Validate supplier financial data and alignment between contracts, systems, and reporting • Investigate and resolve discrepancies through structured problem solving and stakeholder collaboration • Produce recurring reports and dashboards for CSC operational management • Participate in the weekly R&P reconciliation cadence • Coordinate with Business stakeholders to obtain project accounting codes for misaligned asset transactions • Support supplier rate card and pricing administration, rate changes, commercial reconciliations, and pricing maintenance • Support system and ERP updates • Identify opportunities to improve operational efficiency and reduce manual effort • Support reporting automation and data quality improvement initiatives • Create and maintain SOPs, process maps, user guides, and operational documentation • Promote consistent data standards and governance practices • Support implementation of new tools, workflows, and operational enhancements • Build relationships with Finance, Procurement, Technology, Operations, Business teams, and Suppliers • Serve as a key operational point of contact for vendor-related processes and inquiries • Communicate issues, risks, recommendations, and status updates to stakeholders • Support resolution of operational, commercial, and financial issues requiring cross-functional collaboration • Deliver accurate and timely operational, financial, and supplier reporting • Maintain supplier data quality and reconciliation accuracy • Support data-driven decision-making through reliable reporting and operational insights

🎯 Requirements

• Experience in Vendor Operations, Business Operations, Procurement Operations, Financial Administration, or a similar operational support role • Strong reconciliation experience involving financial, operational, or supplier data • Advanced Microsoft Excel skills, including Pivot Tables, XLOOKUP, Power Query, and data validation techniques • Experience working with large datasets and multiple information sources • Experience producing operational reports, dashboards, and KPI reporting • Strong attention to detail and data accuracy • Experience investigating and resolving discrepancies • Ability to manage multiple priorities and deadlines • Strong communication and stakeholder management skills • Demonstrated ability to learn new systems, processes, and technologies quickly • Vendor or supplier management experience preferred • Procurement, PO, and invoice management knowledge preferred • Experience with Power BI, OBIA, OBIEE, or equivalent reporting tools preferred • Experience supporting rate card administration and commercial governance preferred • Experience creating SOPs and operational documentation preferred • Experience supporting process improvement or automation initiatives preferred • Advanced Microsoft Excel • Data reconciliation and validation • Reporting and dashboard administration • Financial record management • Data cleansing and quality control • Process documentation • Operational reporting • Root-cause investigation • SharePoint and Microsoft 365 applications • Exposure to or willingness to learn Oracle (TEP), OBIA/OBIEE, Power BI, LiveOps/Axis, vendor management platforms, and procurement and supplier governance systems