Pearson VUE
Education • eCommerce • SaaS
Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.
HR Operations Assistant – Temporary Fulfillment Administrator
Job not on LinkedIn
October 21
Pearson VUE
Education • eCommerce • SaaS
Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.
📋 Description
• Make outbound phone calls to candidates and employees to drive employment onboarding completion and/or communicate assignment changes • Monitoring and respond to incoming email/chat communications • Craft and send mass e-mail and call campaign communications • Work within multiple systems simultaneously to respond in real-time to callers (Fusion, PEACS, Red Carpet) • Achieve a basic understanding of company policies • Use internal systems to assign candidates to requisitions and send offer letters • Upload employees for rehire to requisitions in system • Load, extract and share reports from PEACS • Coordinate interviews for employees • Other duties as assigned
🎯 Requirements
• Minimum college or technical training preferred; or a combination of education and experience • Strong customer service skills and call center experience • Strong technical skills and/or experience with HRIS systems • Strong computer skills including data entry, email, spreadsheets, and databases; 50+ wpm, strong Excel skills required • Adherence to confidentiality and nondisclosure requirements • Ability to multi-task and demonstrate time-management in a fast paced environment • Excellent organizational skills and excellent communication skills required • Positive demeanor and the ability to work well with others in providing excellent customer service is critical • Sense of ownership and urgency to support business and employee needs.
🏖️ Benefits
• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development
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