Customer Success Manager – Enterprise Accounts, Accounting Firms

🕒 July 6

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Manage the day-to-day relationship with the firm's decision-makers and project teams. • Build and run governance: steering committees, adoption committees, monitoring bodies, and a network of local champions. • Define and execute data-driven adoption plans (for staff and clients). • Coordinate execution with Pennylane's internal experts (Product, Support, Ops, Sales, etc.). • Anticipate risks (satisfaction, deployment, adoption) and implement remediation plans. • Contribute to the onboarding and use of the Pennylane PA to centralize workflows.

🎯 Requirements

• Minimum 5 years' experience • In SaaS Customer Success with solid accounting fundamentals (or motivated to develop these skills) • Or in finance/audit with client relationship management experience (commercial dimension) • Excellent client relationship skills: ability to reassure, structure engagements, and take a strategic view. • Assertiveness: clear recommendations, diplomacy and the ability to convince. • Portfolio management (customer health) and ad-hoc action plans. • Data analysis: derive insights and prioritize. • Project management: coordinating multiple stakeholders, rigor, and autonomy.

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • Between 6 and 12 additional time-off days on top of 5 weeks of paid vacation • Opportunity to improve your English via Busuu • Monthly allowance for all Pennylaners to support working from home or in coworking spaces • Easy access to our offices, located a few minutes from Saint-Lazare in the heart of Paris • Allocation of BSPCE stock options • Access to 8,000 gyms across France and over 300 wellness activities via our partner Gymlib • A Mac provided • We play many sports together and make a point of gathering regularly for company events such as Tech Days (which bring remote Pennylaners together every 3 months) and our annual company offsite, which fosters strong team cohesion for everyone.