Customer Success Manager, Enterprise Accounts – Accounting Firms

Job not on LinkedIn

🕒 July 6

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Manage a portfolio of 7 to 10 enterprise accounting firm partners through their Pennylane deployment • Maximize adoption, satisfaction, and retention • Establish governance suited to multi-office organizations • Lead the day-to-day relationship with decision-makers and project teams • Build and facilitate steering committees, adoption committees, follow-up meetings, and communities of local champions • Define and execute data-driven adoption plans • Coordinate execution with Product, Support, Operations, and Sales teams • Anticipate risks and implement remediation plans • Advise accounting firms on communication, activation, and training for their small business clients • Incorporate e-invoicing requirements into rollout plans • Monitor post-deployment execution and recommend corrective actions • Track employee usage and lead action plans • Maintain trusted relationships and manage expectations • Implement annual or semiannual strategic action plans with partners • Monitor CSAT, adoption, governance, risks, and retention

🎯 Requirements

• At least 5 years of professional experience • Experience in SaaS Customer Success with a solid accounting background, or in finance/audit with customer relationship management and a commercial focus • Excellent customer relationship skills • Assertiveness, diplomacy, and the ability to persuade • Portfolio management and development of tailored action plans • Data analysis skills to derive insights and prioritize initiatives • Project management, coordination across multiple stakeholders, strong attention to detail, and autonomy • English proficiency; the required level is assessed by department • Ability to work in a constantly changing environment • Collaboration with team members and stakeholders • Eligibility to work in France; the company does not currently sponsor visas

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • Between 6 and 12 additional RTT days, in addition to 5 weeks of paid vacation • The opportunity to improve your English with Busuu • A monthly allowance to support working from home or from a coworking space • BSPCE equity options • Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib • A Mac computer • Tech Days every 3 months for remote Pennylaners • Annual company off-site • An inclusive, supportive work environment that fosters personal and professional growth