Customer Success Manager – Enterprise Accounting Firms

🕒 July 6

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Manage a portfolio of 7–10 enterprise accounting firm partners deploying Pennylane across their teams and clients • Maximize adoption, satisfaction, and retention, and establish governance suited to multi-office organizations • Manage day-to-day relationships with decision-makers and project teams • Build and lead governance structures, including steering committees, adoption committees, progress reviews, and local champion communities • Define and execute data-driven adoption plans • Coordinate execution with Product, Support, Operations, and Sales teams • Anticipate satisfaction, deployment, and adoption risks, and implement remediation plans • Support the registration and use of Pennylane’s partner area to centralize workflows • Advise firms on communication, activation, and training for small and medium-sized business clients • Incorporate e-invoicing requirements into onboarding plans • Monitor post-deployment execution and recommend corrective actions • Track employee usage and identify improvement opportunities • Establish and manage action plans • Build trusted relationships, set expectations, and deliver value • Deploy annual or semi-annual strategic action plans with partners • Monitor CSAT, adoption, governance, risks, and retention

🎯 Requirements

• At least 5 years of experience in SaaS Customer Success with a solid accounting background, or in finance/audit with client relationship management experience • Excellent client relationship skills • Assertiveness, clear recommendations, diplomacy, and the ability to influence • Experience managing a portfolio and creating ad hoc action plans • Data analysis skills to derive insights and prioritize initiatives • Project management and multi-stakeholder coordination skills • Proficiency in English; the required level is assessed according to the department • Ability to work in a constantly changing environment • A strong commitment to collaboration • Ability to prioritize actions with the greatest business impact • Right to work in France; Pennylane does not currently sponsor visa applications

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • 6 to 12 additional RTT days on top of 5 weeks of paid vacation • Opportunities to improve your English through Busuu • A dedicated monthly budget to support working from home or from a coworking space • BSPCE equity grant • Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib • A Mac • Company events, including Tech Days every three months and an annual off-site • Flexible remote working environment