Pilotage and Accounting Support Specialist

🔥 4 minutes ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Receive, categorize, and analyze user requests • Understand users’ issues and business context • Provide clear, educational, and tailored answers • Track tickets through to complete resolution • Escalate complex issues to the technical or product teams • Ensure a high level of service quality • Help in-house and accounting-firm accountants integrate their data into Pennylane • Understand the challenges involved in migrating from another accounting software solution • Identify difficulties and coordinate their resolution • Contribute to process and documentation improvements • Create and update user-facing help materials • Identify recurring questions and promote customer self-sufficiency • Share accounting knowledge with the team • Escalate pain points and needs to the product teams • Suggest improvements to internal processes and tools • Gradually become a product and business-domain expert, identify areas for improvement, and lead projects

🎯 Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Bachelor’s degree in Administrative and Accounting Management, Master’s degree in Accounting, Control and Auditing (CCA), or equivalent • At least 3 years of experience in an accounting firm • Ideally, experience completing at least three tax seasons • Direct experience working with company executives is a plus • Strong knowledge of accounting principles and the day-to-day reality of accounting firms • Interest in digital tools and new technologies • Autonomy, curiosity, and problem-solving skills • Excellent written communication skills and a strong ability to explain concepts clearly • Customer-service mindset and ease in client interactions • Ability to work as part of a team and adapt quickly • Eagerness to learn and keep up with product developments • Professional English proficiency (reading, listening, and writing) • Knowledge of Pennylane is a plus • Right to work in France required; Pennylane does not currently sponsor visa applications

🏖️ Benefits

• Alan Blue and Alan Mind health insurance • Meal vouchers through Swile • 6 to 12 additional RTT days on top of five weeks of paid vacation • A monthly allowance to work from home or from a coworking space • Offices located just a few minutes from Saint-Lazare in Paris • An equity grant in the form of BSPCE • Access to 8,000 gyms and more than 300 wellness activities through Gymlib • A Mac • Access to Busuu to improve your English • Tech Days every three months and an annual company retreat • Sports activities and regular events with colleagues

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