Technical Support Engineer

🕒 July 21

🌐 France, Portugal, +1 more countries – Remote

🇫🇷 France – Remote 🇵🇹 Portugal – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pennylane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane is a French SaaS platform that centralizes financial management, accounting, invoicing, expense management, treasury and business banking features for small and medium-sized businesses, independents and accounting firms. It provides an integrated dashboard, automated workflows, bank account and corporate cards, invoice and payment tools, and native integrations with accounting and payments partners to streamline bookkeeping and cashflow operations.

📋 Description

• Handle user or partner tickets, including bugs, investigations, functional issues, and accounting discrepancies • Analyze, diagnose, and prioritize incidents based on their impact • Coordinate problem resolution with the relevant teams • Develop a strong understanding of the features and modules of the Pennylane platform • Understand customer use cases, reproduce issues, and support users with accounting and functional topics • Collaborate with developers and product, support, and operations teams • Investigate straightforward technical issues using APIs, logs, Postman, and basic SQL • Facilitate communication between business and technical teams • Document solutions, processes, and best practices in the knowledge base • Identify recurring issues and contribute to the continuous improvement of the product and internal processes • Support team development and share best practices

🎯 Requirements

• At least 3 years of experience in a similar role within a SaaS, customer support, or functional/technical support environment • Good understanding of technical tools, including REST APIs, Postman, and Swagger • SQL knowledge is a plus • Comfortable working with technical teams and understanding product-related issues • Fluent written English and good listening and comprehension skills • Organized, self-sufficient, and an effective communicator • Enjoy working in dynamic, collaborative, and problem-solving-oriented environments • Ability to prioritize actions with the greatest business impact

🏖️ Benefits

• One of the best health insurance plans on the market (Alan Blue and Alan Mind) • Meal vouchers via a Swile card • 6 to 12 additional RTT days, in addition to 5 weeks of paid leave • The opportunity to improve your English with Busuu • A monthly budget to support working from home or from a coworking space • Employee stock options (BSPCE) • Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib • A Mac • Tech Days every 3 months for remote employees • An annual company retreat • An inclusive, supportive work environment that fosters personal and professional growth