Pilotage and Accounting Support Specialist

🔥 15 hours ago

🇫🇷 France – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Pennylane

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💸 Finance

🏢 Enterprise

Finance • Enterprise

Pennylane is a company that provides financial and accounting services. It serves businesses by integrating financial management tools and offering a comprehensive platform that combines financial data and accounting services to streamline business operations.

📋 Description

• Receive, categorize, and analyze user requests • Understand users’ issues and business context • Provide clear, educational, and tailored answers • Track tickets through to complete resolution • Escalate complex issues to the technical or product teams • Ensure a high level of service quality • Help in-house and accounting-firm accountants integrate their data into Pennylane • Understand the challenges involved in migrating from another accounting software solution • Identify difficulties and coordinate their resolution • Contribute to process and documentation improvements • Create and update user-facing help materials • Identify recurring questions and promote customer self-sufficiency • Share accounting knowledge with the team • Escalate pain points and needs to the product teams • Suggest improvements to internal processes and tools • Gradually become a product and business-domain expert, identify areas for improvement, and lead projects

🎯 Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Bachelor’s degree in Administrative and Accounting Management, Master’s degree in Accounting, Control and Auditing (CCA), or equivalent • At least 3 years of experience in an accounting firm • Ideally, experience completing at least three tax seasons • Direct experience working with company executives is a plus • Strong knowledge of accounting principles and the day-to-day reality of accounting firms • Interest in digital tools and new technologies • Autonomy, curiosity, and problem-solving skills • Excellent written communication skills and a strong ability to explain concepts clearly • Customer-service mindset and ease in client interactions • Ability to work as part of a team and adapt quickly • Eagerness to learn and keep up with product developments • Professional English proficiency (reading, listening, and writing) • Knowledge of Pennylane is a plus • Right to work in France required; Pennylane does not currently sponsor visa applications

🏖️ Benefits

• Alan Blue and Alan Mind health insurance • Meal vouchers through Swile • 6 to 12 additional RTT days on top of five weeks of paid vacation • A monthly allowance to work from home or from a coworking space • Offices located just a few minutes from Saint-Lazare in Paris • An equity grant in the form of BSPCE • Access to 8,000 gyms and more than 300 wellness activities through Gymlib • A Mac • Access to Busuu to improve your English • Tech Days every three months and an annual company retreat • Sports activities and regular events with colleagues

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume