Senior Director, Subscription Services – Market Operations

🔥 53 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

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Perch Energy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

⚡ Energy

☁️ SaaS

👥 B2C

💰 $30M Series B - Perch Energy on 2023-10

Energy • SaaS • B2C

Perch Energy is a company that connects renters, homeowners, and businesses to state community solar programs, enabling subscribers to benefit from discounted electricity bills without installing rooftop panels. Perch manages community solar subscriptions: finding local solar farms, matching customers, handling utility account analysis, crediting, and billing on behalf of solar farm owners. They emphasize delivering savings (typically 5–15%, higher for certain government assistance recipients), environmental benefits, and energy equity. Perch has managed 1,000+ solar projects and claims $90M+ savings delivered to over 500,000 household equivalents. They earn revenue by contracting with solar farm owners to onboard and manage subscribers.

📋 Description

• Lead & inspire a team of managers and analysts to deliver best in class subscription management and market operations services for our developer community • Identify areas of opportunity to streamline the business via Artificial Intelligence (AI) • Serve as the Subject Matter Expert for sizing & allocation, banking management, subscriber & project compliance across all markets • Establish best practices to achieve and maintain KPIs related to project fill rate, bank management, issue resolution, compliance and utilization • Collaborate closely with global employee network to ensure timely delivery of allocation submissions • Work cross functionally to ensure subscriber allocation to projects meet LMI criteria’s for IRA and ITC, and large offtake subscribers are aligned to creditworthiness and underwriting requirements • Collaborate with Sales & Onboarding to deliver and maintain min 98% portfolio fill rate • Refine and redeploy enhanced utility engagement & issue resolution processes to support faster resolution of data and allocation issues • Collaborate with Policy, Legal and Compliance to standardize compliance management processes, and to maintain compliance with general operations, filing deadlines, and responsiveness to regulatory agencies • Maintain Subscription Management Handbook, ensuring timely updates to reflect external or internal changes to policies and procedures • Ensure effective Bank Management execution on a monthly and seasonal basis, where applicable • Serve as a key stakeholder for ongoing migration and ingestion of large community solar portfolios • Lead team of skilled managers and analyst through due diligence for prospective M&A or portfolio transfer opportunities • Work closely with the Chief Operating Officer to simply and standardize processes across Operations

🎯 Requirements

• Bachelor's Degree in Economics, Energy, Finance, Business or Administration or a closely related degree. Master’s degree considered a plus • 4+ years of Community Solar experience, preferably in Subscription Management, or Enrollments, Billing, Underwriting, QC or Onboarding • Must be able to demonstrate high competency in cost and usage based - sizing, and bank optimization strategies, with strong subscription management expertise specifically in Oregon, Virginia, Illinois, Massachusetts, New York, and New Mexico • Must have strong existing utility relationships or liaisons in key markets and possess knowledge of Anchor, Large Commercial, and LMI requirements in all market • Advanced MS Excel & Powerpoint is required. • Salesforce experience, data management, BI tools, and proficiency with SQL a plus. • Strong analytics skills, rigorous attention to detail is a must. • Solid presentation skills with high quality execution of deliverables • Proven track record of strong cross team collaboration • Ability to problem solve, find creative solutions, troubleshoot and build out best practices • Be flexible and excited to work in a fast-paced environment with evolving needs

🏖️ Benefits

• A remote-first culture – work where you’re most productive and comfortable • Flexible paid time off – take time to recharge when you need it, no explanations required • 13 company holidays and Summer Fridays – built-in long weekends and early logoffs to soak up the sunshine • 12 weeks of paid parental leave – time to focus on your growing family without missing a beat • 80–95% company-paid medical, dental, and vision coverage – we've got you (and your loved ones) covered