Field Service Manager

🕒 March 25

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PerkinElmer

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1938

🔬 Science

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Science • Pharmaceuticals • Healthcare Insurance

PerkinElmer is a global leader in providing analytical and testing solutions for a wide range of industries, including pharmaceuticals, food safety, environmental analysis, and industrial testing. The company offers advanced equipment and consumables, including mass spectrometers, chromatography instruments, and spectroscopy systems. With over 85 years of experience, PerkinElmer is committed to innovation and dedicated to partnering with laboratories worldwide to enhance scientific discovery and ensure product quality and safety. Their services support industries like healthcare, food and beverage, environmental testing, and industrial applications, helping clients meet compliance and quality standards.

📋 Description

• Lead, mentor, and develop a team of field service technicians to meet performance objectives. • Foster a culture of continuous improvement, high performance, and customer-centricity within the field service team. • Oversee recruitment, training, and professional development to ensure technical and customer service excellence. • Ensure the efficient and effective delivery of field services, including installation, maintenance, troubleshooting, and repairs for PerkinElmer's products. • Drive strategies to improve response times, quality of service, and overall customer satisfaction. • Address complex customer issues in a timely manner, ensuring the highest standards of service delivery. • Manage the field service budget, ensuring the efficient allocation of resources. • Implement and optimize field service processes and workflows to enhance productivity and reduce operational costs. • Collaborate with cross-functional teams, including product management, sales, and support, to ensure seamless execution of service contracts and maintenance programs. • Develop and execute strategies to drive the growth and performance of the field service function in alignment with company objectives. • Analyze field service performance data and provide regular reports to senior management, offering actionable insights to improve service delivery. • Ensure compliance with all relevant industry regulations, safety standards, and company policies.

🎯 Requirements

• Bachelor’s degree in Engineering, Business Administration, or a related field (Master’s degree is a plus). • At least 5+ years of experience in field service management, with a proven track record of successfully leading a team of field service engineers or technicians. • Strong understanding of service delivery in a technical environment, preferably within the healthcare, life sciences, or related industries. • Demonstrated experience in managing complex service operations, customer relations, and cross-functional collaboration. • Proven leadership abilities, with a focus on team development, motivation, and performance management. • Exceptional communication, problem-solving, and interpersonal skills. • Ability to develop and manage budgets, timelines, and operational goals. • Strong knowledge of service management software and tools. • Ability to travel as needed to meet customer demands and oversee field operations.

🏖️ Benefits

• Professional development opportunities