Manager, Services Operations

🕒 3 days ago

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Logo of Petco

Petco

10,000+ employees

Founded 1965

🛒 Retail

👥 B2C

🏥 Healthcare

Retail • B2C • Healthcare

Petco is a consumer-focused pet retailer and pet health services provider. It sells a wide range of pet supplies and food (for dogs, cats, fish, reptiles, and small animals), pet products (beds, tanks, supplies), and offers in-store and professional pet services including veterinary medicine and pet health programs. Celebrating 60 years, Petco positions itself as a destination for pet owners to support animal health and wellbeing.

📋 Description

• Monitors revenue and profitable year over year growth • Proactive review of salon productivity and strategies to close gaps • Management of salon labor and adherence to scheduling guidelines • Active review of customer satisfaction trends with action planning • Coach and train teams on best practices for salon solutions • Conduct on-site field visits to support strategy execution

🎯 Requirements

• 5-7 years of experience leading and influencing in multi-unit retail or hospitality environment • Demonstrated leadership with 5 years of experience creating inclusive and positive work environments • Proven ability to influence employees at all levels • Experience leading macro strategies based on market insights • Strong prioritization and organization skills • Ability to adapt quickly to changing priorities

🏖️ Benefits

• Health insurance • 401K • Incentives • Paid time off • Wellness programs

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