Service Desk Manager
đĽ 0 minutes ago
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đ Description
⢠Ensure timely and professional handling of queries and incidents by engineering team ⢠Validate, categorize, and prioritize client requests ⢠Monitor service desk to maintain workflows and service levels ⢠Manage ticket handling quality and client experience ⢠Communicate with clients through various channels ⢠Create and maintain service desk procedures
đŻ Requirements
⢠Previous success in high-paced operational role ⢠Clear and concise communication in English ⢠Strong customer empathy and relationship skills ⢠Capability in problem-solving and conflict resolution ⢠Continuous improvement mindset ⢠Competence in MS Word, Excel, PowerPoint ⢠Experience with Service Desk tools is a plus
đď¸ Benefits
⢠Equal opportunity employer ⢠Value diversity ⢠Reasonable accommodation during recruitment processing
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