Field Service Engineer – Cath Lab

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Philips

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare Insurance • Biotechnology • Medical Devices

Philips is a global health technology company committed to improving people's health and well-being through meaningful innovation. They focus on various domains including personal health, diagnosis and treatment, and connected care, striving to provide advanced technologies and solutions that enhance health outcomes for individuals and healthcare providers alike.

📋 Description

• Delivers technical support and maintenance services to customers, performing troubleshooting, repair, and installation of products and services • Documents service activities in detail, including diagnostics, resolutions, test procedures, and case status • Works under direct supervision, following established processes, and using independent judgment to ensure compliance with operational policies • Tracks and records customer interaction time, parts usage, and service outcomes in real-time • Prepares for service visits by diagnosing issues, organizing necessary parts, and formulating clear action plans • Assists in addressing customer escalations, complaints, and feedback • Executes service tasks in the field, utilizing diagnostic tools and troubleshooting techniques • Supports business growth by identifying potential sales opportunities or value-added services during field service visits • Expands knowledge of assigned products and services continuously

🎯 Requirements

• Minimum 4 years of experience on Cathlab, Xray, C-arm with IT, Network knowledge and good communication skills. • Regulatory Compliance • Data Analysis & Interpretation • Root Cause Analysis (RCA) • Troubleshooting • Escalation Management • Service Operations • Technical Documentation • Customer Service • KPI Monitoring and Reporting • Product Installation • Product Repair & Maintenance

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development