Field Specialist, IGT

🔥 0 minutes ago

🇩🇪 Germany – Remote

💵 €57k - €64.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

infoinfo

🗣️🇩🇪 German Required

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Philips

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Philips is a global health technology company committed to improving people's health and well-being through meaningful innovation. They focus on various domains including personal health, diagnosis and treatment, and connected care, striving to provide advanced technologies and solutions that enhance health outcomes for individuals and healthcare providers alike.

📋 Description

• Independently perform repairs and installations, including remote repairs and Field Change Orders • Analyze faults across systems and identify solutions while considering clinical, technical, and commercial aspects • Ensure customer satisfaction through professional communication, proactive escalation management, collaboration with internal and external partners, and guidance for colleagues • Provide technical training during installations • Coordinate small projects, such as relocations and upgrades • Independently resolve IT and network issues • Support Sales and Project Management with technical questions • Provide relevant information and support customers as part of maintenance activities • Fully document all activities in accordance with Philips quality standards • Report safety-related deficiencies and comply with relevant processes • Act as a Medical Devices Advisor in accordance with Section 31 of the German Medical Devices Act (MPG) • Communicate with regulatory authorities, such as regional medical associations

🎯 Requirements

• Field service experience, relevant knowledge of medical technology, and basic medical knowledge • Excellent internal and external communication skills, a confident manner, reliability, and professional commitment • Customer management skills, assertiveness, and professional escalation management • Cross-functional collaboration and strong teamwork skills • High flexibility, willingness to travel extensively and work across regions (>70%), including weekend work and 24/7 on-call availability • Sound IT and networking knowledge • Good MS Office skills and strong documentation abilities • Experience in a radiology environment and expertise in radiation protection

🏖️ Benefits

• Attractive compensation in accordance with the IG Metall collective agreement • 30 days of annual leave • Subsidized Deutschlandticket • Leasing options for private use, including bicycles, cars, smartphones, and more • Philips University & Philips in Balance: a range of health, professional development, and personal development programs • Philips Pension Fund: employer-funded retirement benefits • Paid partner leave: two weeks of paid leave for partners in connection with the birth of a child • Philips MyShop: discounted Philips products • One paid day for volunteering • Various team and cultural initiatives, including sustainability and diversity activities • Company car with private-use option, subject to 1% taxation

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