Senior Director of Client Services

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Phoenix Ecommerce Technologies

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🛍️ eCommerce

💳 Fintech

☁️ SaaS

🔥 Funding within the last year

💰 $5M Series unknown on 2025-11

eCommerce • Fintech • SaaS

Phoenix Ecommerce Technologies is an ecommerce infrastructure and payments platform built for high-volume direct-to-consumer (D2C) merchants. It provides a headless, no-code customizable checkout and funnel builder, AI-powered decline recovery and payment routing, tokenized vaulting, subscription and billing management, and analytics to optimize approvals, conversions, and lifetime value. The product emphasizes higher authorization rates, faster wallet-native checkouts (Apple Pay, Google Pay), multi-processor support, and retention automation for subscription and direct-response brands.

📋 Description

• Lead and scale Phoenix’s client-facing support organization, overseeing customer experience, operational excellence, and retention strategy. • Build a high-performing Client Services organization that combines customer support, technical troubleshooting, onboarding, and proactive account management. • Lead the team while partnering closely with Product, Engineering, CRM, Payments, and Checkout teams to ensure merchants receive exceptional service and measurable business outcomes. • Help merchants maximize retention, checkout performance, platform adoption, and long-term value while building the internal systems, processes, metrics, and accountability needed to scale.

🎯 Requirements

• 7+ years of experience in Customer Success, Client Services, Account Management, or Support leadership. • 3+ years managing high-performing customer-facing teams. • Strong experience within ecommerce, SaaS, subscription commerce, payments, or Shopify ecosystems. • Deep understanding of ecommerce operations, checkout systems, subscription billing, payment flows, and merchant success metrics. • Experience managing technical escalations and cross-functional operational workflows. • Strong analytical and operational mindset with experience using data to drive decisions. • Exceptional communication, leadership, and organizational skills. • Ability to operate effectively in a fast-paced startup environment.

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities