Customer Support Representative

Job not on LinkedIn

🔥 2 minutes ago

🌵 Arizona, California, +15 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🦬 Wyoming – Remote

💵 $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Pirate Ship

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

🚗 Transport

eCommerce • SaaS • Transport

Pirate Ship is a web-based shipping software platform that offers users the ability to save money on shipping with carriers like USPS and UPS. The company provides an easy-to-use interface for quickly comparing shipping rates, accessing pre-negotiated discounts, and printing labels in bulk. Pirate Ship does not charge monthly fees or hidden costs, instead making its revenue through arrangements with the carriers. Its service is designed to be user-friendly, offering features such as integrated shipment reports, easy tracking of packages, and excellent customer support. The software is marketed as so simple that even a one-eyed pirate could use it, emphasizing its intuitive design and cost-saving capabilities for both individual shippers and businesses.

📋 Description

• You’ll be taught everything you need to know about shipping—no prior knowledge required! • You’ll work collaboratively around a flexible schedule with your crewmates that may include weekends, evenings and some holidays. • You’ll use your exceptional typing skills to write rapid-fire live chat responses to any customer that needs your help… • You’ll teach customers how to best use Pirate Ship to save more of their loot. • You’re comfortable in a remote environment where there’s lots of change. • You’re able to work from home and connect with your crewmates throughout the day over chat, voice, and video through company provided equipment. • Share your experience, expertise and interest with the crew to enhance our fun and progressive culture. • You’ll have fun interactions with customers that nobody else can beat!

🎯 Requirements

• Friendly & patient attitude. • Fast & accurate typing skills. • Tech-savvy. • Ability to quickly multi-task. • Detail-oriented. • Epic texting abilities (iOS or Android).

🏖️ Benefits

• The pay for this role is $27.88 an hour plus potential for overtime. • We offer 144 hours of accrued vacation time to start to keep our pirates rested & rejuvenated! You are eligible to use your accrued PTO after your first 90 days of employment. • 12 paid holidays per year. • 80 hours annually of paid sick time. • 100% covered medical insurance for Pirates by the company, kicking in the first of the month after enrollment (50% covered for dependents). • 100% covered dental and vision for Pirates and 50% covered for dependents. • 401(K) with company match for pirates who contribute 1-3% of their annual salary. • Full 12 weeks of parental leave for parents for the birth, adoption, or foster placement of a child. • A one-time home office reimbursement of up to $1,500 to purchase an ergonomic desk and chair. • Wifi & snacks stipends. • Employee recognition program where you can give and receive virtual "Tacos" which can be redeemed for rewards.