Customer Experience Account Manager

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Plentiful.ai

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤖 Artificial Intelligence

⚡ Energy

Artificial Intelligence • Energy

Plentiful. ai is a company dedicated to accelerating energy efficiency, distributed energy resources (DERs), and electrification through AI-driven solutions. Their mission is to support those working to decarbonize the grid by enhancing decision-making and streamlining processes. The platform leverages advanced AI and comprehensive geospatial data to target and reach efficient electrification opportunities, eliminating inefficiencies and optimizing marketing efforts for contractors, implementers, and green banks. Plentiful. ai is focused on empowering clients to make informed decisions and achieve significant results in their energy projects.

📋 Description

• Proactively monitor account health indicators and engage customers • Serve as the primary point of contact for customers • Oversee and track the progress of customer implementations • Proactively identify and pursue opportunities for contract expansion • Set a high standard for clarity, responsiveness, and professionalism in all customer interactions • Lead data-driven optimization efforts and analysis

🎯 Requirements

• 3+ years in Account Management, Customer Success, Enterprise Sales, Management Consulting, or related field, ideally in SaaS, healthcare technology, or healthcare • Proven track record in managing customer relationships, driving adoption, achieving account retention goals, and nurturing account expansion opportunities • Familiarity with healthcare operations and regulatory compliance (e.g., HIPAA, 340B Drug Pricing, Prior Auth) • Proficient in CRM systems (e.g., Salesforce) and customer success platforms • Experience with data analysis and reporting tools is preferred • Excellent verbal and written communication skills • Strong problem-solving skills

🏖️ Benefits

• unlimited PTO • health insurance • meal stipend • health & wellness stipend • team offsites • 401K matching • stock options