Account Manager

🕒 April 15

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Plexus

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 $4.7M Series A on 2019-05

Plexus is on a mission to transform legal value. Through advanced technology Plexus powers the world’s leading organisations, enabling legal teams to deliver more with less, and freeing lawyers to focus on higher value strategic work.Founded in Melbourne in 2011, Plexus now has an international footprint with offices in Sydney, London and Washington DC. The business has been profiled as a case study in the disruption of the professional services industry by HBR, INSEAD, ACU, and RMIT, and their thought leadership can often be found published in the AFR, Sydney Morning Herald, ALB, Lawyers Weekly and The Age.Plexus launched the world’s first legal operating system in 2016, and already it’s being used by in-house legal teams at over 200 of the world’s largest organisations including L’Oreal, Samsung, Woolworths, Spotify, General Mills, Coca Cola and General Motors.Plexus gives in-house legal teams the tools they need to deliver faster, better and more cost-effective legal support. It enables them to manage risk at speed and reduces external spend while increasing client satisfaction and employee engagement.Get in touch to find out why more GCs are partnering with Plexus to transform their functions.

📋 Description

• Own strategic relationships across a blended portfolio of clients, ensuring they achieve measurable outcomes with Plexus. • Lead Executive Business Reviews (QBRs) with precision—aligning on strategic goals, surfacing value, and influencing future roadmaps. • Drive renewals and expansion discussions confidently, navigating commercial negotiations that deliver win-win results. • Collaborate closely with Sales, Product, and Implementation to bring a unified approach to customer success. • Act as a trusted advisor to senior stakeholders, coaching them on automation strategies that free up their teams to focus on what matters most. • Proactively manage escalations and challenges with maturity and urgency.

🎯 Requirements

• 5+ years’ experience in Mid Market to Enterprise B2B SaaS Customer Success or Account Management, ideally both • Proven ability to manage complex portfolios and own commercial outcomes, including renewals and expansions. • Confident in the boardroom: you can present to C-Level execs, lead strategic conversations, and influence decision-making. • Skilled in account planning, identifying whitespace, and navigating enterprise-level relationships. • Resilient, curious, and proactive - you thrive in a fast-moving environment and bring others along with you.

🏖️ Benefits

• Take ownership: Manage processes and influence our growth goals. • Work at pace: We’re a growth start-up so we can build and iterate quickly. • Create difference: Identify and implement positive change. • Key role, massive impact: Be a key advocate and champion for us in the market. • Grow with us: Own your career path and influence Plexus' future. • Mentorship matters: Learn from a supportive and experienced manager. • Remote Work Model: We are particularly interested in candidates based in North Carolina area, as this region best aligns with our UK time zone requirements. • Career development: Many of our team members have been promoted from within